AEM DevOps Engineer

Location: Remote, India

Employment Type: Full Time

Experience: 6+ years

Company Overview

Helium is a digital marketing personalisation consultancy focused on blending digital, data, and design to implement personalisation programs at scale. By integrating data and experience, we help businesses drive conversions, enhance customer retention, and optimise marketing spend. Our focus on delivering personalised digital experiences enables our clients to achieve sustained competitive advantage.

Role Overview

We are looking for an experienced AEM DevOps Engineer to manage and support a global Adobe Experience Manager (AEM) platform used by multiple agencies across different projects and regions. The role involves ensuring platform stability, release management, environment governance, CI/CD automation, security compliance, and operational support for globally distributed teams.

This role requires early morning support availability to coordinate with offshore/global teams and manage production-critical activities.

Key Responsibilities

· Manage and maintain enterprise-wide AEM environments across Development, QA, UAT, Stage, and Production.

· Ensure high availability, stability, scalability, and performance of the AEM platform.

· Monitor platform health, logs, integrations, and infrastructure components proactively.

· Coordinate platform governance across multiple agencies and delivery teams.

· Automate build, deployment, testing, and release processes using DevOps best practices.

· Manage deployment schedules, rollback strategies, and release approvals.

· Manage code promotion across environments while ensuring platform compliance.

· Collaborate with agencies to resolve deployment conflicts and platform dependencies.

· Support AEM as a Cloud Service infrastructure operation.

· Monitor CDN, dispatcher, caching, SSL certificates, DNS, and networking configurations.

· Implement and maintain platform security best practices.

· Manage user access, secrets, certificates, and environment-level permissions.

· Ensure compliance with enterprise security, audit, and governance standards.

· Provide early morning operational support for global teams and production activities.

· Perform incident triage, root cause analysis (RCA), and issue resolution.

· Coordinate with multiple agencies and stakeholders during critical incidents.

· Ensure SLA adherence for production support and platform availability.

· Act as a central DevOps contact for multiple agencies working on shared AEM platforms.

· Define and enforce deployment standards, operational processes, and DevOps guidelines.

· Support onboarding of new projects/agencies onto the global AEM platform.

· Work closely with architects, developers, QA teams, and business stakeholders.

Required Skills & Experience

· Strong experience in Adobe Experience Manager (AEM) platform administration and DevOps.

· Experience with AEM as a Cloud Service, AMS, or On-Prem implementations.

· Strong knowledge of CI/CD tools such as Jenkins, GitHub Actions, Azure DevOps, or GitLab CI.

· Experience with Git branching strategies and release management processes.

· Experience with Docker, Kubernetes, or cloud platforms such as AWS/Azure.

· Knowledge of Dispatcher, CDN, caching, SSL, and web server configurations.

· Experience in monitoring and logging tools such as Splunk, Datadog, New Relic, or CloudWatch.

· Strong troubleshooting, incident management, and problem-solving skills.

· Ability to work in a fast-paced global support environment with early morning availability.

Preferred Skills

· Adobe certifications in AEM or Cloud technologies.

· Experience supporting large-scale multi-brand or multi-region AEM platforms.

· Experience working with distributed agencies and enterprise governance models.

· Understanding of security compliance and enterprise operational standards.

Soft Skills

· Strong communication and stakeholder management skills.

· Ability to coordinate across multiple teams and agencies globally.

· Excellent documentation and process management capabilities.

· Proactive approach toward platform stability and continuous improvement.

Why Join Helium

· Work on cutting-edge digital and eCommerce projects.

· Exposure to modern AEM Cloud and headless architectures.

· Collaborative and innovative team culture.

· Strong focus on learning, growth, and career development.

· Competitive compensation and hybrid working arrangements.