Advanced Technical Project Specialist - Digital Asset Management

About Albertsons Companies Inc. (ACI):

As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.

We build and shape technology solutions that solve customers problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.

Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.

About Albertsons India Capability Center:

At Albertsons India Capability Center, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company's technology journey to support millions of customers lives every day.

At the Albertsons India Capability Center, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons India Capability Center, associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.

What you will be doing:

Albertson's Companies is re-imagining the grocery experience through a digital and customer experience transformation. The DAM Administrator will oversee daily and business-as-usual (BAU) administrative operations of our new digital asset management (DAM) platform. S/he will be responsible for onboarding new users; creating user accounts; updating/maintaining metadata schemas; onboarding new business units into the DAM and building folder repositories to specifications; overseeing and maintaining automated workflow queues; and reporting on system/platform usage metrics and uptime. This role will also serve as initial points-of-contact for system/platform troubleshooting and user support. The right candidate will be able to interface with different internal and external business units; able to engage & escalate to Engineering when needed; understand basic business requirements, needs, and urgency; uphold and enforce platform standards & conventions; and act as liaison to business stakeholders and librarians. This position requires prior experience managing digital asset management platforms; familiarity with managing digital media content & metadata; and a background in digital operations.

Main responsibilities:

• Onboard internal users into obtaining access to DAM; and assist external users for requesting limited access into the platform.
• Manage asset organizational structure, enforce structural conventions, and build out repositories when requested.
• Manage asset metadata schemas, enforce standards & conventions, and create new schemas when required.
• Manage platform background jobs to ensure smooth operations and completions.
• Actively monitor system performance and storage levels; escalate when within technical limits.
• Work closely with engineering partners to troubleshoot platform issues & incidents; provide troubleshooting support; and escalate when necessary.
• Own and manage migrations of assets from other systems into the DAM.
• Train and oversee tenant-specific, lower-level admins from specific business units.
• Drive the creation of onboarding and instructional documentation for this internal platform.

What we are searching for:

• Bachelor's degree or equivalent in marketing and/or Marketing tech
• Experience in Marketing/Advertising area with experience including but not limited to content management, media inventory & media management, brand management, and digital asset management (DAM) platforms and solutions
• Track record in owning the DAM Operations – including but not limited to taxonomy, Folder Structure, permissions, user access, Stakeholder coordination.
• Partnering closely with Product Manager in gathering requirement, supporting feature enhancement.
• Experience with DAM platforms including but not limited to Adobe Experience Manager, Orange Logic, Acquia, Bynder, or others
• Experience in configuring platforms for multiple teams and users with defined user access & permissions; structuring media folder content in a way that is organized but intuitive and non-cumbersome; building out metadata schemas that can scale to an enterprise
• Internet and retail experience preferred
• Strong analytical, prioritization and negotiating skills
• Usability and customer-focused design experience a plus
• Passionate about building great products and user-interfaces; and solving customer and business problems