Advanced Solutions Engineer

About Chargebee:

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Lambda.ai, Zapier, Condé Nast, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process billions of dollars in revenue every year through the Chargebee platform.

Headquartered in San Francisco, USA, our 1000+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.

Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Sequoia Capital, Steadview Capital, and Sapphire Ventures. And we're on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

Advanced Solutions Engineer

Role Summary

Advanced Solutions Engineer acts as the critical bridge between Customer Success and Core Engineering. You are a code-literate investigator responsible for diagnosing complex architectural issues, identifying root causes in the codebase, and ensuring high-severity incidents are resolved. This is a role for a developer who loves the puzzle of debugging more than the construction of new features.

Key Responsibilities

• Deep-Dive Debugging: Go beyond log analysis; navigate the Java/J2EE source code to pinpoint logic flaws or integration bottlenecks.
• Incident Triage: Lead the technical response for High-Priority/Severity incidents, providing real-time updates and technical workarounds.
• API & Integration Mastery: Troubleshoot third-party ecosystem failures (NetSuite, Salesforce, etc.) by analyzing REST API payloads and authentication flows.
• Documentation & Tooling: Build internal diagnostic tools or scripts and author Root Cause Analysis (RCA) reports to prevent recurring issues.
• Knowledge Transfer: Mentor front-line support teams and translate complex engineering fixes into digestible knowledge base articles.
• Operational Readiness: Participate in a 24/7 rotational shift schedule to ensure global platform stability.

Technical Requirements

• Experience: 1–3 years in Technical Support, Sustaining Engineering, or Software Development.
• Core Programming: Proficiency in Java is preferred, but we welcome candidates with strong coding skills in Python, Go who are willing to pivot to a Java environment.
• Web Stack: Strong grasp of HTML5, CSS, and modern JavaScript frameworks (React, Angular, or Vue).
• Data & APIs: Expert level in SQL (complex joins/query optimization) and deep familiarity with RESTful APIs and JSON/XML.
• Observability: Hands-on experience with logging and monitoring tools (e.g., Splunk, ELK Stack, Datadog, New Relic).

Preferred Qualifications

• The Dev Edge: 2+ years of professional Software Development experience.
• SaaS Background: Experience supporting multi-tenant cloud environments.
• Domain Expertise: Prior experience managing complex integrations with Financial (NetSuite/Xero) or CRM (Salesforce/HubSpot) platforms.

What makes us who we are:

- We are Globally Local: With a diverse team across four continents and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

- We value Curiosity: We believe the next great idea might just be around the corner. Perhaps it's that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, figure out answers to them, and foster a continuous learning environment

- Customer! Customer! Customer!: Everything we do is driven towards enabling our customers growth. This means no matter what you do, you will always be adding real value to a real business problem. It's a lot of responsibility, but also a lot of fun.

If you resonate with Chargebee, have a deep intellectual curiosity, and an insatiable urge to learn and build new things, we're waiting for you!

We value people from all backgrounds and are dedicated to hiring and employing a diverse and inclusive workplace.

Come be a part of the Chargebee tribe!