Job Description
Honeywell Aerospace is a leading global provider of integrated avionics, propulsion engines, aircraft and engine systems and full-service solutions for our customers.
At Honeywell, our people are driven by a desire to contribute, be challenged and grow. Our people make Honeywell a special company and are a key competitive advantage.
Honeywell Customer and Product Support have great opportunities available for an Advanced Field Service Engineer.
Responsibilities
Responsibilities and Duties include:
- Perform as the technical authority to our customer.
- Represent the organization as a prime technical contact on technical issues associated with the program.
- Demonstrat e in-depth technical knowledge of aircraft systems, aircraft interface, sub-system and platform applications.
- Gather and Analyze Reliability Data on in-service Honeywell products to proactively develop corrective actions for negative trends.
- Provide reliability data analysis for field events and internal test findings. Ensure all information contained within the component reliability reports is accurate and submitted to the appropriate parties.
- Lead the In-Service Root Cause Investigations and manage Gate 1 activity for the In-service Review Board (IRB).
- Manage Service-Related Difficulty Investigations and retrofit campaigns.
- Manage and coordinate technical upgrade or modification programs and provide technical training as required.
- Act as technical focal for customer liaison on any development projects for Honeywell Products and Systems.
- Report Root Cause Corrective Action (RCCA) investigation findings to key stakeholders and coordinate a safety determination when appropriate.
- Review technical reports and publications for accuracy.
- Respond to and resolve complex internal and external technical inquiries and in-service troubleshooting requests.
- Provide in-service support for technical programs and the distribution of information to our internal and external customers.
- Provide training to technicians at the customer site and act as primary technical focal.
- Attend as the Technical Representative in Program Management Review (PMR) meetings.
- Monitor customer operations and analyze field data to assess product health to proactively address issues and ensure no adverse effect on customer relations and fleet capability.
- Identify and share potential opportunities for product development and program management.
- Identify and share growth opportunities with CCT.
Qualifications
Additional Responsibilities and Duties include:
- Identify and champion inventive C&PS strategies and initiatives.
- Use project management skills to effectively interact with internal and external customers.
- Ability to recognize and initiate partnerships / alliances at a project level with management support.
- Proficiency in blueprint and technical manual interpretation
- Ability to work independently with minimal supervision
- Participate / Lead C&PS cross functional strategy projects with multiple participants from various depts.
- Act as a Role Model for Honeywell behaviors and values.
- Lead / Audit technical meetings & process improvements.
- Strong understanding of the Military / OEM Aerospace culture.
- Effective verbal and written communication skills.
- We value specific training in Customer Service, Project / Program Management and Leadership.
- Due to the nature of this discipline, on occasion, maybe required to work off-hours, on weekends, and/or holidays
- Travel: up to 25%
Required Qualifications
- 7+ years of experience, Candidate must be familiar and have a general knowledge of turbine powered transport aircraft.
- Candidate must be familiar and have a general knowledge of turbine engine operation, troubleshooting, inspection, root cause identification, engine repair and practical maintenance experience.
Preferred Qualifications
- Ability to work and communicate effectively with customers and enterprise associates.
- Strong understanding of Honeywell Products and Systems.
- Strong problem-solving, interpersonal, and teaming skills.
- Strong technical background in Honeywell Repair and Overhaul operations.
- Ability to interpret Engineering Drawings, Specifications and Technical Manuals.
- Effective presentation skills for audiences of various sizes, cultures, and organization levels.
- Ability to work effectively autonomously and within a team environment.
Strong PC skills.
