Support establishment of Technology Resilience plans and ensure they are exercised for business-critical assets/services to proactively identify risk and prepare resilience/contingency plan(s) to support any disaster.
Contribute to the Corp Operational Resilience to advance solid Technology Resilience strategy in support of businesses and corporate needs.
Serve as SME for HGS Technology Resilience Compliance program and ensure adherence to Technology Resilience standard requirements
Responsible to identify improvement opportunities in Technology Resilience Compliance program from people, process, technology and drive mitigation.
Maintain regular communication with the IT business leaders, educating application Service Owners about current, changing, and/or recommended requirements to support program.
Provide regular guidance and training to Technology Resilience Compliance experts to ensure consistency in process execution and better-quality results.
Participate in Technology Resilience training program and ensure regular awareness across organization
Work closely with Operational Resilience leaders, BISO's and IT to support efforts tied to Technology Resilience in case of any major event or incident.
Risk identification and change management tied to Technology Resilience Program
Qualifications
YOU MUST HAVE
Bachelor's Degree in a relevant technology or business field desirable
Must have IT background and working knowledge on IT Technologies and contemporary tools
Prefer candidate with a minimum of 5 years experience in IT Incident Management/Problem Process/Change Management operations
Prefer candidate with 5 years experience in Disaster Recovery/Business Continuity Planning in a large enterprise environment
Prefer candidate with hands-on experience in IT Infrastructure services management
Demonstrate ability to manage medium to large scale projects
Possesses an understanding of disaster recovery/ business continuity methodologies
Experience working with external partners/vendors, customers and data providers
WE VALUE
ITIL, DRI, BCI & PMP certification
Experience with MS Office, Project Management, ServiceNow, Agile and Waterfall techniques
Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision.
Ability to prioritize, influence and work with cross-functional global teams
Knowledge of IT process development and implementation and experience in project management tools and techniques
Ability to foster good relationships, work independently and in collaboration with global teams
