Review operations with customers and assisting with defining and quantifying customer benefits
Monitoring different UOP technologies process and identifying areas for improvement/optimization and assets requiring enhanced focus.
Provide readily available technical solutions/ work to get the solution to our customers.
Initial triage of technical issues with the escalation process to TS.
Proactively communicate insights from trends, establish patterns, diagnostic investigations, and solutions to prevent future issues.
Ensure upkeep of all solutions by troubleshooting the PM/PTA/PRA/POA/Benchmarking /Future Solutions on time to ensure high on-screen availability of the running solutions
Apply data mining to handle unstructured data to derive technical insights.
Perform descriptive and inferential statistics to summarize datasets.
Derive problem statement from ambiguous data, create a hypothesis, use analytics technology and tools to test hypothesis and form conclusions
Analysis of large amounts of historical data, determining suitability for modeling, data clean-up and filtering, pattern identification and variable creation, applying automated predictive analytics.
The focus is to support product, system, and solution through designing and developing pipelines.
Work with the team to innovate - next-generation BIG DATA monitoring tools (Analytics using exception-based /Artificial Intelligence/Machine Learning) and build an operation dashboard for the GSCs sustainability & efficient operation.
Align with the Intention of the LST Business and ensure collective commitment for the GSCs Key results.
Part of 24* 7 Operation of GSCCC Digital Insight
Working in 24*7 Shift is an integral part of this role. Work with GSCCC Operation leader closely to make GSC as Center of Excellence
AdditionalCandidate Qualifications:
Passion for visualizing hidden relationships in technical data with ProSight
Excellent verbal, written, interpersonal communication & effective presentation skills
English language (oral and written)
Ability to multi-task
Be flexible to come in shift as a replacement in short notice
Effective presentation, and communication skills
Continuous learning and research-oriented mindset. Ability to think out of the box: Ability to come up with bright ideas and always looking at the next big thing in technology.
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Knowledge of Data Science Open Source is added plus.
Proficiency in computer applications with emphasis on Data Analytics & Data Science is desirable
Creative approach to process development and customer-centric behavior
Ability to work independently and in a team environment, focusing strongly on delivering SMART data results and identifying alternative solutions when challenges arise from unstructured data.
Ability to define the problem with limited information
This role may require global customer-facing and internal/external travel, up to 10% of the time
