Adobe Campaign Developer

Location- PAN India

Experience required- 4-6 Years

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

As an Adobe Campaign Classic Support Specialist, you will be responsible for ensuring the smooth functioning, maintenance, and support of Adobe Campaign Classic platforms for our customers. You will act as the primary point of contact for production issues, system upkeep, and integration-related activities.

In this role you will play a key role in:

• Supporting and maintaining customers Adobe Campaign Classic platform.
• Handling tickets in the production environment and ensuring timely resolution.
• Performing Root Cause Analysis (RCA) on recurring issues and implementing permanent fixes.
• Monitoring workflows and taking corrective actions proactively.
• Coordinating system-related activities between users and multiple technical teams.
• Maintaining Adobe Campaign application servers and coordinating with DBAs.
• Understanding and managing integration of Adobe Campaign with other applications.

Your Profile

You are a detail-oriented professional with strong technical expertise in Adobe Campaign Classic and excellent problem-solving skills. You can work independently, communicate effectively, and collaborate with cross-functional teams.

Top 5 Technical Skills

1. Adobe Campaign Classic (Neolane) – Support and development experience (4–5 years).
2. Adobe Campaign Modules – Message Centre, Content Manager, FDA.
3. Programming Languages – HTML, XML, JavaScript, SQL.
4. Integration Expertise – Adobe Campaign with other systems.
5. Basic Unix & SQL Knowledge – For troubleshooting and maintenance.

Job Description

• Provide support and maintenance for Adobe Campaign Classic platforms.
• Handle production tickets and ensure timely resolution.
• Perform RCA on recurring issues and implement permanent fixes.
• Monitor workflows and take corrective actions.
• Coordinate system-related activities between users and technical teams.
• Maintain Adobe Campaign application servers and work with DBAs.
• Understand and manage integration of Adobe Campaign with other applications.
• Work directly with end customers; willingness to travel if required.

Additional Notes:

• 4–5 years of support and development experience with Adobe Campaign Classic (Neolane).
• Experience with Adobe Campaign modules like Message Centre, Content Manager, FDA.
• Knowledge of HTML, XML, JavaScript, SQL.
• Basic knowledge of Unix and SQL.
• Good communication and interpersonal skills.

What you'll love about working here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.