Admissions Executive

Admissions Executive

HeyLearn AI | Kozhikode, Kerala | Full-time | On-site

About HeyLearn AI

HeyLearn AI is an AI-focused education and training institute based in Kozhikode, Kerala. We are building practical, industry-oriented learning programs for students, graduates and working professionals who want to understand AI and apply it to real-world problems.

About the Role

The Admissions Executive will work closely with the Business Development Executive and management team and will be responsible for handling prospective students throughout the admissions journey.

This is a student counselling, lead management, sales and admissions role. You will be the primary point of contact for prospective students, helping them understand their requirements, choose suitable programs, address their concerns and complete their admission.

The ideal candidate should be a confident communicator, good listener and result-oriented professional who can build trust with students and parents while achieving admission and conversion targets.

Key Responsibilities

1. Lead Handling & Enquiry Management

* Handle student enquiries received through calls, WhatsApp, social media, website, advertisements,

events, referrals and other channels.

* Respond to new leads promptly and professionally.

* Understand the student's educational background, interests, career goals and learning requirements.

* Qualify leads based on their interest, requirements and admission potential.

* Maintain proper records of all enquiries and lead interactions.

* Ensure that no genuine lead is missed or left without follow-up.

2.Student Counselling

* Conduct one-to-one counselling sessions through phone, WhatsApp, online meetings and in-person

interactions.

* Understand the student's career goals and recommend the most suitable HeyLearn AI program.

* Clearly explain course structure, curriculum, duration, projects, learning methodology, outcomes and

other relevant details.

* Explain the practical and career relevance of AI and emerging technologies.

* Communicate with parents when required and address their questions professionally.

* Build trust and provide a positive experience throughout the decision-making process.

3. Follow-up & Conversion

* Maintain structured and consistent follow-ups with prospective students.

* Understand the reasons behind delayed decisions and address concerns appropriately.

* Handle objections related to fees, course value, duration, career opportunities, learning format and other

concerns.

* Communicate the value of HeyLearn AI's programs effectively.

* Move qualified prospects through the admissions pipeline.

* Convert interested prospects into registrations and confirmed admissions.

* Follow up with prospects until the admission process is completed.

4. Admissions Process

* Guide students through the complete admission procedure.

* Collect and verify required admission information and documents.

* Coordinate with the academic and operations teams to ensure a smooth onboarding process.

* Keep students informed about admission confirmation, batch details, schedules and other necessary

information.

* Maintain accurate records of confirmed and pending admissions.

5. Student Relationship Management

* Build professional relationships with prospective and newly admitted students.

* Maintain communication with students throughout the admission and onboarding process.

* Understand student feedback and common concerns.

* Identify opportunities to improve the overall student experience.

* Maintain professionalism and represent the HeyLearn AI brand positively at every interaction.

6.Lead & CRM Management

* Update the CRM or lead-management system regularly.

* Maintain accurate records of calls, conversations, follow-ups, counselling sessions and lead status.

7. Sales & Target Achievement

* Work towards assigned admission and conversion targets.

* Track daily activities such as calls, counselling sessions, follow-ups and conversions.

* Focus on both quality of counselling and conversion performance.

* Identify opportunities to improve lead-to-admission conversion.

* Take ownership of individual performance and contribute to overall team targets.

8. Market & Student Feedback

* Understand student preferences, career interests and emerging learning requirements.

* Identify common questions and objections raised by prospective students.

* Share valuable feedback with the BDE, marketing and management teams.

* Suggest improvements to courses, campaigns, communication and the admissions process based on

student interactions.

* Keep yourself updated about AI, technology and emerging career opportunities so you can communicate

relevant information to students.

9. Team Collaboration

* Work under the guidance of the Business Development Executive.

* Coordinate closely with the BDE regarding leads, conversions, targets and admissions.

* Work with the Marketing Team to understand campaigns and lead sources.

* Coordinate with trainers and the academic team when students require detailed course information.

* Coordinate with operations to ensure smooth admission and onboarding.

* Contribute to team meetings, reviews and performance discussions.

What We're Looking For

* Strong communication and interpersonal skills.

* Excellent listening and counselling abilities.

* Confident and professional communication over phone and WhatsApp.

* Strong persuasion and relationship-building skills.

* Ability to understand student needs and recommend suitable programs.

* Ability to handle objections professionally.

* Strong follow-up discipline.

* Comfortable working with targets and performance metrics.

* Good organizational and time-management skills.

* Ability to maintain accurate lead and customer information.

* Basic computer skills and familiarity with WhatsApp, email, Google Workspace and CRM systems.

* Interest in AI, technology and education is an advantage.

* Ability to work independently while reporting to and coordinating with the BDE.

Preferred Experience

Experience in any of the following will be an advantage:

* Student counselling

* Admissions

* Education sales

* EdTech

* Inside sales

* Tele-calling

* Customer relationship management

* Training/education institutes

* Career counselling

* Business development

Location: Kozhikode, Kerala

Work Type: Full-time, On-site