The Admissions Counsellor is part of SST's core admissions team - and is responsible for engaging with a wide range of students and parents who are actively exploring SST as one of their higher-education options. These families require clear information, consistent guidance, and a structured decision-support experience as they compare multiple engineering pathways.
The Core Responsibilities For The Job Include The Following
Admissions Conversations and Lead Management:
- Conduct consultative telephonic, video, and in-person discussions with families to help them evaluate SST with clarity and confidence.
- Understand student background, aspirations, decision criteria, and parent expectations, and guide the conversation accordingly.
- Maintain a structured follow-up rhythm for active leads, ensuring timely nudges and consistent visibility into their decision-making stage.
- Capture accurate, detailed notes in the CRM after each conversation to ensure smooth internal coordination and high lead hygiene.
Targets, Reporting, And Internal Coordination
- Achieve defined goals across test registrations, offer to acceptance conversions, refunds, and overall enrollment numbers.
- Share concise daily updates with the Team Lead on funnel movement, blockers, and any support required for specific families.
- Flag complex cases early to the Team Lead (deadline extensions, academic queries, parent concerns, etc. ) for alignment and support.
- Collaborate with operations, marketing, and academic teams by providing accurate, timely information for smoother end-to-end student handling.
Parent-Student Experience
- Build trust through mature, grounded, and empathetic conversations that reflect high communication standards.
- Handle sensitive or high-stakes moments - offer acceptance, fee deadlines, comparison concerns - with composure and clarity.
- Conduct campus tours or virtual counseling sessions for families requiring deeper clarity before decision-making.
- Maintain QA, tonality, and accuracy benchmarks consistently, ensuring every family receives a premium admissions experience.
Non-admissions Cycle Responsibilities (September To December)
- Support offline and school outreach activities, including career fairs, info-sessions, campus events etc.,
- Assist in building a healthy top-of-funnel pipeline ahead of the next admissions cycle.
This job was posted by Ashish Shanbhag from Scaler Academy.
