Job Title: Manager - Admissions & Enrolments UNSW, India Campus
Location: Bengaluru, India
Department: Admissions & Outreach
Reporting to: Chief Operating Officer India Campus
Employment Type: Full-time
Position Summary:
The Admissions & Enrolments Manager is responsible for leading the University's admissions and enrolment functions, ensuring efficient, accurate, and compliant processes across the student lifecycle. The role oversees application assessment, admissions decision-making, offer generation, enrolment management, and associated compliance obligations. This role ensures a high-quality student experience by streamlining processes, providing strong leadership to admissions staff, and maintaining close working relationships with academic units, international offices, and external partners
Accountabilities:
- Oversee end-to-end admissions processes for domestic and international students.
- Ensure timely assessment of applications, issuing of offers, and processing of acceptances.
- Manage entry requirement assessments, including academic equivalency, English proficiency, and eligibility checks.
- Ensure alignment with university policies, academic standards, and sector regulations.
- Lead the enrolment and re-enrolment processes for each teaching period.
- Monitor student enrolment patterns, load forecasts, deferrals, and withdrawals.
- Coordinate enrolment reporting for internal stakeholders and regulatory bodies.
- Ensure accurate data entry and record-keeping in student management systems (SMS/CRM/ERP).
- Ensure compliance with:
- University admissions policies on government reporting obligations
- international student visa regulations (if applicable)
- enrolment and load reporting requirements (e.g., HEIMS, TEQSA for Australia)
- data privacy, quality assurance, and audit frameworks
- Maintain high standards of data integrity and documentation.
- Provide high-quality service to prospective students, applicants, parents, and partners
- Work closely with academic faculties, marketing, recruitment, international offices, student services, and IT.
- Support recruitment events, open days, webinars, and onboarding activities.
- Resolve complex admissions and enrolment queries and escalations.
- Oversee use and optimization of student systems (SMS, CRM, workflow tools).
- Identify and implement process improvements to enhance efficiency and the student journey.
- Develop and maintain policy, procedural guides, and quality assurance documentation.
- Lead digital transformation initiatives to modernize admissions and enrolment workflows.
- Prepare regular reports on applications, offers, acceptances, and enrolment outcomes.
- Analyze trends to support planning, forecasting, and recruitment strategies.
- Identify risks and opportunities in the admissions pipeline and enrolment cycle.
- Provide insights to senior leadership, marketing, recruitment, and academic teams.
- Lead and mentor the Admissions & Enrolments team (officers, coordinators, assessors).
- Manage staffing levels, training, workload allocation, and professional development.
- Foster a culture of service excellence, accuracy, and continuous improvement.
- Promote cross-functional collaboration and strong communication.
Skill & Experience
- Bachelor's degree in Education, Business, Management, or related field (required).
- Postgraduate qualification in Higher Education Administration or Business (advantageous).
- 5+ years experience in admissions, enrolments, student administration, or related University roles.
- Experience supervising staff and managing high-volume operations.
- Experience with international student admissions (if applicable).
- Experience with University student systems (e.g., PeopleSoft, Callista, Banner, SITS).
- Strong knowledge of University admissions, entry criteria, academic requirements, and enrolment processes.
- Understanding of compliance frameworks, government reporting, and quality standards.
- Excellent organizational skills and the ability to manage peak workload periods.
- Strong communication and stakeholder-engagement capability.
- High attention to detail and commitment to data accuracy.
- Ability to manage and motivate teams in a complex environment.
- Proficiency in student management and CRM systems.
Key relationships
- Chief Business Officer for strategic direction, performance oversight and reporting.
- Academic Staff for advice and consultation.
- Professional Staff including student services, admissions, and learning support for student experience and academic administration.
- Industry and External Partners for collaborative projects, guest lectures, and student engagement.
- Regulatory Bodies including UGC and accreditation agencies for compliance and quality assurance.
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal or state laws
