Admission Officer

Role Purpose

To drive student admissions by managing enquiries, converting leads into confirmed admissions, and ensuring a seamless parent experience aligned with the school’s vision of quality education and holistic development.

Key Responsibilities

• Admission Enquiries & Conversions
• Handle walk-ins, calls, emails, and online enquiries professionally
• Counsel parents on CBSE curriculum, school offerings, and facilities
• Conduct school tours and presentations
• Follow up on leads and ensure timely conversion to admissions
• Maintain daily enquiry-to-admission conversion targets
• Admission Process Management
• Guide parents through the complete admission process (form filling, documentation, fee submission)
• Ensure accurate data entry in admission systems/CRM
• Coordinate admission interactions, assessments, and approvals
• Maintain updated admission records and documentation
• Parent Relationship Management
• Build strong relationships with prospective and existing parents
• Address queries, concerns, and objections effectively
• Ensure a high level of parent satisfaction throughout the admission journey
• Marketing & Outreach Support
• Support school marketing initiatives (events, open houses, campaigns)
• Coordinate with marketing team for lead generation activities
• Represent the school at events, exhibitions, and community outreach programs
• Coordination & Internal Alignment
• Work closely with academic coordinators and front office
• Share admission data, trends, and feedback with leadership
• Ensure alignment with school policies and admission guidelines
• Reporting & MIS
• Maintain daily/weekly admission reports (enquiries, conversions, pipeline)
• Track targets and performance metrics
• Use CRM/Excel tools for data management and analysis
  
  

Qualifications & Experience

• Graduate (mandatory); Postgraduate preferred
• 2–5 years of experience in admissions/sales/customer relationship roles (preferably in schools/education sector)
• Experience in CBSE school admissions is an advantage
  
  

Skills Required

• Excellent communication & interpersonal skills
• Strong counselling and persuasion ability
• Customer-centric approach
• Good organizational and multitasking skills
• Proficiency in MS Excel / CRM tools
• Presentable and professional demeanor
  
  

Working Conditions

• 5.5 days working (as per school calendar)
• Availability during peak admission periods, events, and weekends
  
  

Skills: lead generation,management,enquiries,documentation,outreach,crm,conversions