DigiXL is seeking energetic and goal-oriented Admission Counsellors to drive student enrollments by managing leads, offering guidance, and converting inquiries into admissions. The ideal candidate will have strong communication skills, a consultative approach, and a passion for helping students make informed academic decisions while achieving enrollment targets.
Key Responsibilities:
Lead Management & Student Engagement
- Connect with prospective students via calls, WhatsApp, email, and other communication channels.
- Understand students academic background, career goals, and learning needs.
- Recommend suitable programs aligned with individual aspirations.
- Ensure timely, professional, and consistent communication at all touchpoints.
Sales & Counselling
- Present program features, benefits, career outcomes, and value propositions confidently.
- Handle objections related to fees, eligibility, curriculum, and placement support.
- Achieve daily, weekly, and monthly enrollment targets.
- Follow a structured counselling and conversion process to maximize success rates.
Follow-ups & Admissions Process
- Maintain regular follow-ups until final closure.
- Assist students with applications, documentation, and fee payment procedures.
- Ensure a smooth transition from inquiry to confirmed admission.
CRM & Data Management
- Update lead status, follow-up notes, and conversion details accurately in CRM systems.
- Track performance metrics and maintain data accuracy.
- Review reports to improve individual conversion performance.
Cross-Functional Coordination
- Coordinate with admissions, operations, and academic teams for seamless onboarding.
- Share student feedback and market insights to enhance lead quality and campaigns.
Market & Product Knowledge
- Stay updated on DigiXL's program offerings, pricing, scholarships, and promotional campaigns.
- Monitor competitor offerings and market trends.
- Continuously enhance product knowledge to improve counselling effectiveness.
Eligibility & Qualifications:
- MBA / Any Graduation / Diploma from a recognized institution.
- Freshers with strong communication skills are welcome.
- Experience in EdTech, Education Counselling, Tele-Sales, or Inside Sales is an advantage.
Required Skills & Competencies:
- Strong sales pitching and closing skills.
- Lead conversion and structured follow-up management.
- Objection handling and negotiation abilities.
- Familiarity with CRM tools.
- Excellent verbal and written communication skills.
- Strong time management and multitasking skills.
- Target-driven mindset with strong interpersonal skills.
