Admission Counsellor

Key Responsibilities:

• Student Counselling:
• Interact with prospective students via phone, email, WhatsApp, and video calls.
• Understand student needs and recommend suitable online programs.
• Provide detailed information about course structure, eligibility, duration, fees, and career prospects.
• Admissions Support:
• Guide students through the complete admission process from inquiry to enrollment.
• Follow up with leads and maintain proper records on CRM.
• Support students with application form filling, document submission, and fee payment.
• Lead Management:
• Handle inbound and outbound calls and convert leads into admissions.
• Maintain daily logs of interactions and conversions.
• Meet weekly/monthly targets for counseling and admissions.
• Student Engagement:
• Coordinate with academic teams for webinar scheduling, orientations, and onboarding sessions.
• Provide pre-admission and post-admission support.

Key Skills & Competencies:

• Excellent communication and interpersonal skills (English & Hindi mandatory; other regional languages are a plus)
• Strong sales and persuasion skills
• Good understanding of higher education and online learning platforms
• Customer-service orientation
• Self-motivated, goal-driven, and ability to handle pressure
• Key Performance Indicator for calling in peak season 100/150 calls per day.