Admission Counsellor

Admission Counselor

Department: Admissions & Student Recruitment

Reports to: Admission Manager

Location: Raipur | Full-Time

About the role

Convert inquiries into enrolments by counselling prospects, running demos, and managing leads in the CRM. Meet daily/weekly targets, maintain high-quality interactions, and support outreach activities.

Key responsibilities

• Contact, qualify, and convert inbound/outbound leads; close admissions within 3–7 days.
• Conduct counselling sessions and program demos; resolve queries and guide payment/documentation.
• Maintain 100% CRM updates, accurate data entry, and timely follow-ups.
• Support campus drives, webinars, referral and alumni outreach.
• Report daily activity, participate in review meetings, and improve personal conversion metrics.

KPIs

• CRM compliance >95%, fresh leads contacted within TAT.
• Achieve assigned daily/monthly enrolment targets.
• Maintain demo-to-enrolment conversion ratio and attendance >90%.

Qualifications & experience

• Bachelor's degree; Master's a plus.
• 0-2 years in admissions, counselling, sales, or education sector preferred.

Skills

• Strong communication, counselling, objection handling.
• CRM proficiency, basic Excel, target-oriented, team player.

Perks

• Incentives/commission, training, opportunity to grow within admissions.