Company Description Ezyschooling is a fast-growing education platform that connects over 12,000 schools with more than 1,000,000 parents, simplifying the search for the right educational path. The platform enables parents to apply to multiple schools through a single, streamlined application form. It offers free one-on-one counseling and AI-powered recommendations to guide families through the school admission process. Parents can compare schools using clear, accessible information to support informed decisions. By digitizing K–12 admissions, Ezyschooling removes unnecessary complexities and helps create a more efficient, parent-friendly experience.
Role Description This is a full-time, on-site Admission Counsellor (Kannada) role based in New Delhi. The Admission Counsellor will guide parents and guardians through the school admission process, primarily communicating in Kannada along with basic English or Hindi as required. Responsibilities include responding to inquiries via phone, in-person, and digital channels; explaining admission procedures; and helping families understand school options on the Ezyschooling platform. The role involves maintaining accurate records of interactions, following up with prospective applicants, and meeting defined service and conversion goals. The Admission Counsellor will collaborate closely with the counseling and sales teams to ensure a supportive and informative experience for every family.
Qualifications
- Strong Interpersonal Communication and general Communication skills, with fluency in Kannada or any other regional language (telegu, tamil, malayalam) and the ability to explain information clearly and patiently.
- Proven Customer Service experience, demonstrating empathy, active listening, and a solutions-focused approach while handling parent queries.
- Basic Sales skills, including the ability to guide parents toward appropriate options and support enrollment or conversion targets ethically and transparently.
- Understanding of the Education sector, especially K–12 schooling, and interest in helping families navigate school choices.
- Ability to work on-site full time in New Delhi, manage time effectively, and handle multiple inquiries simultaneously.
- Comfort using computer-based tools, CRM or admission platforms, and standard office software.
- Prior experience in counseling, admissions, education services, or EdTech is preferred but not mandatory.
- Minimum of a high school diploma; a bachelor's degree in any discipline is an advantage.
