Admission Counsellor

Company Description CTPL – Creanovation Technologies Pvt. Ltd. is a next-generation EdTech startup focused on driving digital transformation in the higher education ecosystem. The company combines deep technology, a sustainable business model, and a team of passionate entrepreneurs, functional experts, and advisors to deliver innovative solutions. CTPL's offerings include Student Relationship & Engagement Management (SREM), Digital Admissions, NextGen Academy, and Cashless Campus, all aligned with the existing structures of colleges and universities. These solutions empower institutions to optimize capacity and resources while improving program relevance to market needs. CTPL aims to collaborate with and uplift the higher education ecosystem by delivering value at lower cost and providing a holistic digital experience from admissions to campus life.

Role Description The Admission Counsellor role is a full-time, on-site position based in the Mohali district. The Admission Counsellor will guide prospective learners through the admissions process, including responding to inquiries, explaining programs and digital offerings, and supporting applicants in completing forms and documentation. This role involves conducting counseling sessions (in person, by phone, or online), maintaining accurate records in admission systems, and following up with leads to convert interest into enrollments. The Admission Counsellor will collaborate with academic and operations teams to ensure a smooth applicant experience and provide feedback on frequently asked questions and market trends. The position also includes participating in outreach activities, such as events or sessions with partner institutions, to promote CTPL's solutions and programs.

Qualifications

• Candidates should possess strong Interpersonal Communication and Communication skills to effectively engage with prospective learners and institutional stakeholders.
• Candidates should possess solid Customer Service skills to deliver a supportive, responsive, and professional admissions experience.
• Candidates should possess Sales-related skills, including lead nurturing and conversion, to help meet enrollment and admissions targets.
• Candidates should possess understanding of Education and higher-education processes to explain programs and digital solutions clearly and accurately.
• Relevant qualifications such as a bachelor's degree in any discipline, preferably in Education, Business, or a related field.
• Ability to work on-site in Mohali district, manage multiple inquiries simultaneously, and use CRM or admission management tools.
• Proficiency in English and at least one local language, with clear and professional speaking and writing abilities.
• Previous experience in admissions, counseling, EdTech, or education services is an advantage.