Company Description
Campus Dekho is a web and app-based platform dedicated to simplifying the higher education admissions process for students. By providing personalized guidance, updated admissions information, and a user-friendly interface, we empower students to find, explore, and secure admission to their dream colleges. Our mission is to make the complex process of college admissions accessible, enabling informed decision-making for a successful academic future. Join us in shaping the educational journeys of students across the nation.
About the Role :
As an Academic Counsellor at Campus Dekho.AI , you will be the primary point of contact for prospective students and their parentsguiding them through the program offerings and admission process. You'll play a crucial role in shaping their educational journey by providing accurate program information, resolving queries, and ensuring a seamless and engaging enrollment experience.
Student & Parent Counselling
- Provide professional, clear, and ethical guidance to prospective students and parents throughout the admissions journey.
- Explain program offerings, eligibility criteria, fee structures, financial assistance options, and campus facilities in a transparent manner.
- Build strong rapport and trust through personalized, empathetic, and solution-oriented counselling.
- Conduct regular follow-ups to support students in making well-informed admission decisions.
- Handle anxious or irate students and parents with patience, sensitivity, and tact.
Admissions Operations
- Ensure timely completion, verification, and documentation of all admission-related processes.
- Coordinate with internal academic and operations teams to ensure smooth onboarding and accurate record management.
- Track, update, and report admission funnel metrics and student progress.
- Support campus visits, counselling drives, admission events, and orientation programs.
- Demonstrate flexibility in handling additional responsibilities and extended working hours during peak admission periods.
Required Skills & Competencies
- Excellent verbal and written communication skills.
- Fluency in English and Hindi.
- Strong interpersonal, persuasion, and relationship-building abilities.
- Patient, empathetic, and composed under pressure.
- Highly organized with strong attention to detail and multitasking capability.
- Professional demeanor with a presentable appearance.
- Target-oriented with a proactive and results-driven mindset.
Preferred Background
- Minimum 2 years of experience in student counselling, admissions, or customer-facing roles (preferably in Education or EdTech).
- Prior experience in selling or counselling technical or career-oriented courses will be an added advantage.
Educational Qualification
- Graduate degree (Bachelor's or equivalent) is mandatory.
Work Schedule
- 6 working days per week (rotational shifts based on rosters).
