Administrator IT Operations

Objective

Monitor the availability of the operational IT applications, infrastructure, platforms, and devices, as well as the automated workload processes (batch) in order to prevent downtime and/or to guarantee the continuity of business-critical batch processes, in accordance with the predefined SLEs.

Key Responsibilities

Monitor, handle and solve IT events/Incidents:

Monitor IT Events and carry out the control actions associated with each event.

Take action to solve IT incidents based on instructions, agreements and/or documented solutions, or escalate IT incidents.

Register IT incidents and (research) actions already taken; actively monitor SLEs.

Continuous batch processes

Proactively monitor the workload automation environment (batch) and take the appropriate action(s) in case of detected problems and/or delays.

Realize IT service requests

Carry out specifically assigned ICT service requests on demand and in accordance with instructionsin the context of IT infrastructure and workload automation.

Realize IT changes

Carry out IT changes in case of Move to Production, within the specified change window and in accordance with instructions and procedures.

Developed craftsmanship

Invest in the personal and technical development, keeping knowledge up to date by following training and coaching.

KeyActivities:

• Main focus is to monitor the IT Infrastructure of Colruyt Group (24x7x365) using the tools OMI, BMC Control-M, Dynatrace, Tivoli etc. and trigger relevant actions.
• Handle IT Infra events (Basic) based on their priority and trigger relevant actions by following the instruction text/KBs.
• Handle Batch events (Basic) and batch cancels(e.g. rerun, force ok, put on hold etc.) as requested by the end users.
• Handle incidents (Create / modify / escalate / close)as relevant.
• Perform the SYST Batch Om buds tasks Independently after 1 month of hands-on experience.
• Perform Operational tasks (as Om buds) of Prod environment under guidance.
• Execute Standard(Basic) changes independently by following the procedure/KBs after 1 month of hands-on experience.
• Identify and involve relevant stakeholders incase of events arising out of (un)planned interventions (e.g. IT changes,outages etc.)
• Flag/request to create a KB as and when necessary.
• Prepare and send a daily Operations Report/Work transfer template with clear, relevant information along with the actions triggered.
• Ensure that the Batch Planning AJF (Active JobFile) is as Up To Date during the shift handover process.
• Ensure the deliverables meet expected Quality, Efficiency and Effectiveness (QEE).