Administrative Operations Manager

Company Description Shri Sangeethas is a leading pure vegetarian restaurant chain with around 1,000 employees, recognized for high-quality food, hygiene, and attentive customer service. The organization operates through structured departments including Operations, Kitchen, Service, HR, Finance, Stores, and Maintenance, ensuring clear responsibilities and coordination. Each outlet is overseen by Operations Managers, supported by supervisors and team leaders to maintain smooth daily functioning. Dedicated kitchen, service, and housekeeping teams focus on food quality, guest satisfaction, and cleanliness, while HR manages recruitment, payroll, and compliance. Strong shift management, biometric attendance, and established SOPs support efficiency, discipline, and consistent performance across all locations.
Role Description The Administrative Operations Manager is a full-time, on-site role based in Tiruchirappalli, responsible for overseeing day-to-day administrative and operational activities at Shri Sangeethas outlets. This role includes coordinating with Operations, HR, Finance, Kitchen, Service, Stores, and Maintenance teams to ensure smooth workflows and compliance with company policies and SOPs. The manager will monitor attendance systems, prepare and maintain operational records, support shift planning, and help streamline processes for efficiency and cost control. Daily tasks involve handling administrative documentation, assisting with vendor and inventory coordination, following up on maintenance requirements, and supporting HR with basic administrative tasks such as leave tracking and onboarding documentation. The role also includes addressing operational issues, supporting customer service standards, and collaborating with outlet leadership to maintain hygiene, safety, and regulatory compliance.
Qualifications

• Candidates should possess strong Operations Management skills, including process coordination, shift management, and adherence to SOPs.
• Candidates should possess Analytical Skills to interpret operational data, monitor performance metrics, and support decision-making.
• Candidates should possess Communication skills to interact effectively with team members, management, and external stakeholders.
• Candidates should possess Customer Service skills to uphold service standards and support resolution of guest concerns.
• Candidates should possess Administrative Assistance skills for documentation, reporting, record-keeping, and basic HR and finance support.
• Relevant experience in restaurant, hospitality, or retail operations management is highly beneficial.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Proficiency with MS Office tools and familiarity with attendance or POS systems is an advantage.
• Graduate degree in Business Administration, Hospitality Management, Commerce, or a related field preferred.
• Ability to work flexible hours, including shifts, weekends, and holidays as required by operations.