Administrative Assistant, Virtual Assistant Services

Responsibilities:

• Single point of contact & escalation for assigned service line and/or location for administrative services
• Supports Executive Committee / Leadership (CXO level) with focus on specific services
• Build expertise within specific service business lines to extend support to senior leadership.
• Manage the request queue for the service line / location with the remote team
• Utilizing the assigned assistants to process administrative requests/tasks within their scope while focusing on the smooth operations in the office
• Provide constructive feedback received from other executive assistants and training support as needed to other assistants assigned to the business
• Manage and prioritize information flow in a timely and accurate manner i. e. calls, contacts, emails
• Support in organizing marketing events, webinars and internal team social events
• Full planning and organizing of client events
• Dealing with all incoming and outgoing post
• Maintenance of the client relationship management (CRM) database
• Support client needs, including billing, document management, engagement acceptance & set-up
• Organize travel and produce travel itineraries where applicable
• Full secretarial and EA support to the Managing Directors and wider team
• Diary management
• Any other tasks deemed necessary for the efficient running of the business

Essential traits:

• Previous experience of working with senior management and taking responsibility of projects
• Advanced skills in word, excel and PowerPoint
• Experience in similar field, i. e. financial services or accountancy
• Fast thinking, proactive and confident working unsupervised using own initiative
• Strong attention to detail and high levels of integrity
• Clear, precise and professional written and verbal communication skills.
• Ability to provide solutions to problems and resolve issues diplomatically.
• Capable of assisting in creating new and better client education and reporting systems.
• Ability to analyze data, determine trends and applications, and report them clearly and correctly.
• Capable of responding to stress in a fast-paced environment.
• Ability to be self-motivated and productive working remotely.
• Strong interpersonal skills and ability to quickly develop working relationships.
• Affable and enthusiastic attitude towards teamwork