Administrative Assistant

Lantern Capital is a fintech company dedicated to providing equipment financing, and business lending services to our clients. We are seeking a dedicated and customer-focused Administrative Assistant to join our team. As a remote representative, you will be a strong point of contact for our clients and partners, ensuring they receive outstanding service and support.

Excellent communication is paramount to the success of this role, as it directly impacts customer satisfaction and loyalty. We pride ourselves on our commitment to excellence and our ability to meet the diverse needs of our clients. Your role will involve managing a high volume of calls/emails, identifying and assessing customer and partner needs, and providing accurate and timely solutions.

Responsibilities

• Request, prepare and review documentation and funding packages for clients
• Point of contact between our lender partners and our clients
• Manage large amounts of incoming phone calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the SLA; follow up to ensure resolution
• Manage our in house marketplace platform by posting assets for sale, and replying to any leads generated through the platform
• Manage and store data regarding asset lists received from our lender and vendor partners for posting on marketplace
• Point of contact between leads generated through marketplace/ agents or clients that show interest in the asset posted on marketplace and the vendor or lender partner who have the asset.

Requirements and Skills

• Proven experience as a Client Service Representative or Administrative Assistant
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of requests/inquiries
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor's degree

What is Lantern Capital

Lantern Capital is an equipment financing and business lending broker partner, with clients all across Canada, headquartered in Mississauga, ON.

We pride ourselves on providing efficient, effective solutions to help our clients access the capital they need, ensuring they're prepared for future growth. By offering our expertise and experience, we act as advisors and consultants to our clients to build lifelong partnerships.

Our promise is to create an environment where everyone wins! We focus on being the best for our team, so they can be the best for our partners, clients, and community.

We appreciate and will review all qualifying applications. Only those applicants selected for interviews will be contacted.