Job Description —Admin Executive (Student Support Desk)
Company: The Language SKOOL
Position: Admin Executive – Student Support Desk (SSD)
Location: Remote
Experience: 5+ Years
Employment Type: Full-time
Language Preference: Punjabi, English and Hindi (Mandatory)
Salary upto 22k
About the Role
We are looking for a Senior Admin Executive – Student Support Desk (SSD) to manage day-to-day administrative operations, oversee the Student Support Desk team, and ensure a smooth and positive experience for our students.
The ideal candidate should be mature, responsible, empathetic, patient, and highly organized, with strong communication and team-handling skills. The role involves managing student queries and escalations, ensuring timely resolutions, monitoring team performance, and maintaining efficient administrative processes.
Key Responsibilities
Student Support & Coordination
- Act as a senior point of contact for students and handle student-related concerns and escalations.
- Ensure students receive timely, accurate, and professional responses to their queries.
- Oversee welcome calls and ensure new students receive a smooth onboarding experience.
- Handle sensitive or complex student concerns with patience, empathy, and professionalism.
- Follow up on unresolved issues until proper closure is achieved.
- Maintain strong student relationships and ensure a positive student experience.
Team Management
- Manage and supervise the Student Support Desk team.
- Allocate tasks and responsibilities among team members.
- Monitor daily work, productivity, follow-ups, and issue resolution.
- Conduct regular team check-ins and ensure team members follow defined processes.
- Support, guide, and train team members whenever required.
- Identify performance gaps and provide constructive feedback.
- Ensure the team maintains professional communication and service standards.
- Escalate critical team or student-related matters to management when required.
Administrative Operations
- Manage and oversee daily administrative operations related to student support.
- Develop and maintain effective administrative systems, trackers, and processes.
- Maintain and regularly update student records, databases, reports, and documentation.
- Coordinate with internal teams to ensure smooth execution of student-related activities.
- Ensure timely completion of administrative tasks and follow-ups.
- Monitor processes and identify areas where efficiency can be improved.
Reporting & Process Management
- Maintain daily/weekly student support and team performance trackers.
- Monitor pending queries, escalations, follow-ups, and closures.
- Prepare reports and updates for management.
- Ensure SOPs and internal processes are consistently followed.
- Identify recurring student issues and suggest improvements to management.
Requirements
- 5+ years of experience in administration, student support, customer support, operations, coordination, or a similar role.
- Prior experience in team handling/team management is required.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management skills.
- Highly organized with excellent time-management and follow-up skills.
- Strong problem-solving and escalation-handling abilities.
- Proficiency in MS Office, particularly Excel, Word and PowerPoint; familiarity with Google
Workspace is an advantage.
- Ability to multitask and manage multiple priorities in a remote environment.
- Must be patient, empathetic, approachable, and a good listener.
- Ability to take ownership of issues and ensure they are resolved rather than simply passed on to others.
- Should be comfortable handling difficult conversations professionally.
Key Qualities We Are Looking For
Leadership | Empathy | Ownership | Patience | Communication | Problem Solving | Team Management | Student Centricity
