Adaptive Experience Designer

Responsibilities

• Design adaptive digital journeys for healthcare product users that respond to data driven insights from SQL and facets systems to improve member engagement and payer outcomes.
• Collaborate with product owners and business analysts to translate healthcare product strategies into clear interaction flows and experience blueprints that support measurable business goals.
• Analyze complex payer and member data sets using SQL to uncover patterns in behavior and service utilization that inform experience design decisions and prioritization.
• Map end to end customer and internal user journeys across healthcare products to identify friction points and redesign workflows that simplify tasks and reduce operational effort.
• Create detailed experience specifications and documentation that guide engineering and configuration teams working with facets platforms and related technologies.
• Partner closely with hybrid cross functional teams during day shift to refine design hypotheses through iterative experimentation and feedback cycles.
• Conduct structured discovery with healthcare operations teams to understand eligibility claims care management and other payer processes that affect user experience.
• Develop adaptive content and interface strategies that tailor information presentation based on user context permission and historical interactions drawn from system data.
• Support continuous improvement of existing healthcare digital experiences by defining metrics dashboards and SQL queries that monitor adoption satisfaction and error trends.
• Align all experience design activities with organizational commitments to accessible equitable healthcare services and transparent information for members and caregivers.
• Document future state experience scenarios that demonstrate how redesigned interactions can reduce call volume lower rework and increase member self service across channels.
• Coordinate with compliance and privacy partners to ensure that experience solutions using payer and facets data respect regulatory requirements and safeguard sensitive information.
• Present synthesized insights and recommendations to stakeholders in a concise actionable format that enables informed decisions about investment in experience enhancements.

Qualifications

• Demonstrate five to seven years of hands on experience in experience design or product design roles with a strong focus on data informed decision making for complex domains.
• Apply advanced SQL expertise to create queries reports and views that serve as foundational inputs for experience mapping and hypothesis testing.
• Utilize practical facets platform knowledge to understand configuration constraints and opportunities that influence feasible interaction and workflow designs.
• Bring deep familiarity with healthcare products including benefits enrollment claims and care programs to design experiences that reflect real operational scenarios.
• Leverage exposure to payer domain concepts such as member enrollment provider networks and utilization management to add contextual relevance to every design recommendation.
• Operate effectively in a hybrid work model demonstrating strong collaboration skills across onsite and remote teams while consistently supporting day shift activities.
• Communicate complex data and design concepts clearly to technical and nontechnical stakeholders to build shared understanding and drive adoption of proposed experiences.