About Goodera:
Goodera is the world's leading employee volunteering platform, trusted by 500+ enterprises - including Fortune 100 companies like IBM, Amazon, Deloitte, FedEx, Target, and Intuit - to run & scale their volunteering programs globally. With operations in 100+ countries, 30+ languages, and a network of 50,000+ nonprofits, we've mobilized 1M+ volunteers to impact 10M+ lives. We're growing 100% YoY and are backed by top investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, and Ursula Burns.
About the Role:
This is a mission-critical role within our Event Experience & Execution team, responsible for owning the entire supply-side and fulfillment ecosystem that powers our global volunteering experiences. The role goes far beyond logistics - covering end-to-end strategy, operating model design, execution excellence, and continuous optimization across procurement, quality, inventory, fulfillment, and delivery. Your mandate will be to ensure that every Goodera client receives best-in-class event experiences, materials and volunteering kits - on time, every time - while driving meaningful improvements in cost efficiency, consistency, and operational excellence.
Success in this role means building a resilient, scalable, and cost-effective supply and fulfillment engine that can support 15,000+ events annually across the globe - without compromising on quality, experience, or speed.
Key Responsibilities:
- Execution excellence: Build process improvements and productized solutions to deliver 11/10 volunteering experiences across all Goodera events. Own the event NPS score metric.
- Deliver Cost Per Volunteer targets: Ensure delivery of required cost per volunteer targets for clients, by delivering efficiencies across the event delivery lifecycle
- Procurement strategy & vendor management: Own Goodera's end-to-end procurement strategy across centralized India-based sourcing and localized, in-geo procurement (primarily in the US and other key markets).
- Cost Optimization & Gross Margins: Build process efficiency across all event delivery areas (procurement, logistics, shipping, travel etc.) to deliver on required gross margin targets
- Quality Control & Audit Mechanisms: Implement quality audits and inspection processes for both centralized global procurement and decentralized local sourcing.
- Inventory Management & Fulfillment: Design and manage an integrated inventory framework spanning India warehousing and geo-specific local stock points. Develop processes for demand planning, safety stock, and replenishment cycles.
Key Metrics:
- Event NPS
- Cost per Volunteer
- Gross Margins
Required Skills & Experience:
- 8-12 years of experience; preference for candidates who have worked in consulting, followed by fast-paced, D2C startups and / or entrepreneurial experience
- Demonstrated experience in procurement, supply chain, operations, or category management, ideally with exposure to multi-country sourcing and multimodal logistics.
- Strong experience in vendor management, negotiation, shipping/logistics optimization, and cost management.
- Highly structured, analytical, and process-driven, with ability to build scalable frameworks and SOPs.
- Experience working with warehouses, 3PL partners, cross-border logistics, local fulfillment centers, or regional procurement teams.
