About the Company
Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.
Mandatory Skills
Strong expertise in Active Directory Support
Hands-on experience with Microsoft 365 Support
Solid knowledge of ServiceNow, Jira
Experience with Teams, OneDrive, SharePoint, etc
Familiarity with L2/L3 support
Primary skills:
Active Directory
M365
Microsoft 365 Support
- Provide L2 support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, etc.)
- Assist users with login issues, MFA setup, and license-related queries
- Troubleshoot email delivery, calendar sync, and Teams connectivity issues
- Escalate unresolved issues to L2/L3 support
- Basic understanding of Microsoft 365 admin center and Exchange Online
Active Directory Support
- Handle user account creation, password resets, and group membership changes
- Assist with computer account joins and basic GPO troubleshooting
- Monitor AD replication and login issues
- Familiarity with Active Directory Users and Computers
- Maintain accurate documentation of AD changes
General IT Support
- Log and track incidents via ITSM tools (e.g., ServiceNow, Jira)
- Knowledge of Windows OS and Office applications
- Provide remote support using tools like MS Teams
- Follow standard operating procedures and escalation paths,
- Strong communication and customer service skills
Important Note (Please Read Before Applying)
Do NOT apply if:
- You have less than 3 years or more than 5 years of experience
- You do not have hands-on Active Directory experience
- You are on a notice period longer than 15 days
- You are looking for remote only (role is hybrid in mumbai)
- You are a fresher or unrelated background (e.g.roles)
Apply ONLY if you meet ALL criteria above. Random / irrelevant applications will not be processed.
