This team will be supporting all the verticals under Consumer & Commercial Bank, which includes Branch Banking, Priority, Wealth & TACS – RI clients.
Job Role:
Understand customer requirements & train the customers on usage of Cash Management Platform
Interaction with existing CMS customers to understand the technical requirement for system integration for TBG products/services
Support Consumer & Commercial Bank customers for modification/service related queries.
Help channels in giving demonstration of our system to existing as well as prospective clients.
Monitor, push & ensure the productivity of other activation channels
Interact with Implementation team, setup team & operations to ensure customer is served as per agreed TAT
Understand specific MIS requirement of the customers and arrange to deliver reports accordingly.
Prepare the MIS & MIS analysis on assigned customer portfolio
Increase product penetration & work on customer feedbacks
