Job Description

Job Title - S&C GN Manager & Consultant & Analyst - Hospitality

Management Level: 07/09/11

Location: Bangalore/ Gurgaon/ Hyderabad/ Mumbai/ Chennai/ Kolkata

Profiles with Business Analyst experience – Bangalore/ Hyderabad

Must have skills:

Strong consulting and domain expertise in the hospitality industry
Deep understanding of hospitality technology ecosystems including PMS, CRS, POS, Loyalty, and GDS
Experience in hotel operations, owner lifecycle management, revenue management, profitability analysis, hotel openings, and performance optimization
Ability to lead client discussions, conduct diagnostics, present insights to senior stakeholders & should be able to lead various teams (for consultants & Managers)
Gather and document requirements for hospitality operations such as guest reservations, check-in/check-out, property management, and loyalty programs.
Map and analyze processes to identify gaps and propose improvements that enhance efficiency and guest experience across the value chain.

Good to have skills:

Experience with hotel digital transformation, PMS/CRS vendor assessment & selection, PMS migrations and roll outs, system integrations
Exposure to multi-brand, multi-property hospitality environments
Knowledge of OTA strategy, loyalty economics, and guest personalization platforms
Experience working with global hotel chains, asset owners, or hospitality tech vendors
Knowledge on agile process, JIRA tool
Job Summary: As a Manager / Consultant/ Analyst – Hospitality, you will act as a trusted advisor to hospitality clients, driving strategic and transformation-focused consulting engagements. You will leverage deep industry knowledge and analytical expertise to support clients across business strategy, operating model design, revenue optimization, and technology-led transformation initiatives. The role spans advisory support across the end-to-end guest lifecycle, enabling clients to enhance profitability, optimize distribution, and deliver differentiated guest experiences.

Roles & Responsibilities:

Provide strategic advisory to hospitality clients across commercial, operational, and technology dimensions
Develop a comprehensive understanding of the hospitality systems ecosystem, including:

Property Management System (PMS)
Central Reservation System (CRS)
Loyalty Management Systems
Point of Sale (POS) platforms
F&B platforms

Lead P&L diagnostics, identify revenue and cost optimization levers, and recommend initiatives to improve RevPAR, ADR, and GOP
Advise on inventory distribution and channel strategy, including direct vs. OTA mix, pricing effectiveness, and loyalty-driven demand
Support capex prioritization, balancing brand standards, guest experience, and financial returns
Provide hands-on expertise in back-office operations, including night audit workflows, financial reconciliation, rate plan configuration, and upsell strategies
Design and assess end-to-end guest lifecycle journeys, ensuring system integration and data flow across touchpoints
Act as a hospitality business analyst, translating data insights into actionable recommendations
Contribute to pre-sales, proposals, thought leadership, and CoE capability building
Mentor junior team members and manage workstreams (for Manager role)

Professional & Technical Skills:

Strong analytical and problem-solving skills with a consulting mindset
Proficiency in hospitality platforms such as PMS, CRS, POS, GDS, and Revenue Management Systems
Experience in business case development, financial modeling, and executive-level storytelling
Excellent stakeholder management and presentation skills

Additional Information:

Willingness to travel domestically and internationally as required.
The ideal candidate will possess a strong educational background in management or hospitality, along with a proven track record of delivering hospitality consulting, transformation, or revenue optimization engagements

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