Introduction
At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
Your Role And Responsibilities
As an Accounts Receivable Collections Specialist, you will play a key role in maintaining client relationships by supporting the A/R fulfillment process and taking ownership of A/R problem resolution. This involves executing defined A/R processes in line with business controls and objectives. Your primary responsibilities will include:
- Collect Open Receivables: Collect open receivables, ensuring timely and accurate payment from clients, and resolving any issues that may arise during the collection process.
- Maintain Client Relationships: Support the A/R fulfillment process, taking ownership of A/R problem resolution, and promoting client satisfaction and sales productivity through effective communication and issue resolution.
- Process Transactions: Accurately handle processing and transaction requirements, applying effective research techniques to resolve any discrepancies or issues.
- Execute A/R Processes: Execute defined A/R processes, ensuring compliance with business controls and objectives, and maintaining accurate records and documentation.
- Resolve A/R Issues: Take ownership of A/R problem resolution, using effective research techniques to resolve issues and promote client satisfaction.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Exposure to Accounts Receivable Processes: Familiarity with accounts receivable processes, including collections, fulfillment, and transaction processing, with the ability to execute defined processes in line with business controls and objectives.
- Experience Working with Transaction Requirements: Understanding of processing and transaction requirements, with the ability to accurately handle transactions and apply effective research techniques to resolve discrepancies or issues.
- Exposure to Client Relationship Management: Experience supporting client relationships through effective communication and issue resolution, with a focus on promoting client satisfaction and sales productivity.
- Familiarity with Business Controls: Understanding of business controls and objectives, with the ability to ensure compliance and maintain accurate records and documentation.
- Exposure to Problem Resolution Techniques: Familiarity with effective research techniques and problem resolution methods, with the ability to take ownership of A/R problem resolution and promote client satisfaction.
Preferred Technical And Professional Experience
- Familiarity with Bankruptcy Proceedings: Exposure to handling bankruptcy activities, including understanding the impact on accounts receivable processes and client relationships.
- Knowledge of Litigation Processes: Experience working with litigation activities, including understanding the requirements for accurate processing and transaction handling.
