Accounts Receivable Specialist

Role: Accounts Receivable Specialist

Location: Mumbai, India

Job type: Full time, permanent

Working arrangement: Hybrid

Why QS

At QS, we believe that work should empower you. That's why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do we collaborate, respect and support each other.

It's our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you'll be responsible for implementing real change in the international higher education landscape. You'll take on meaningful challenges that see a positive impact across the business and the wider sector.

We're confident you'll feel right at home here. QS was named as one of Newsweek's Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation putting us among the top 28% of workplaces globally it's official: QS is a place where everyone can thrive.

As an Accounts Receivable Specialist, this is what you'll be doing:

We are seeking a detail-oriented and proactive Accounts Receivable Specialist to support our finance operations by ensuring the accuracy, consistency, and integrity of our billing, cash allocation and debt collection processes This role is responsible for ensuring the accurate billing and prompt collection for the worldwide universities we are partnering with.

This position is ideal for someone who is highly organised, analytical, and comfortable collaborating across teams to maintain clean data, smooth operational processes, and reliable revenue reporting.

Role responsibilities

Billing process

• Generate and issue accurate customer invoices in accordance with contract terms and company policies.
• Review billing data to ensure correct pricing, quantities, taxes, and discounts are applied.
• Prepare and process recurring, milestone, and ad-hoc billing.
• Resolve billing discrepancies and make invoice corrections as needed.
• Maintain organized billing documentation and audit trails.

Cash allocation

• Apply customer payments accurately and timely to open invoices in the accounting system.
• Process payments received via ACH, wire, checks, credit cards, and lockbox.
• Identify and resolve unapplied or misapplied cash.
• Reconcile existing accounts where short or excess payments are received.
• Support month-end closing by ensuring all cash receipts are properly recorded.

Collection activities

• Monitor accounts receivable aging and follow up on past-due balances.
• Contact customers via email and phone to collect outstanding payments.
• Maintain detailed collection notes and communication records.
• Investigate payment delays and collaborate internally to resolve issues.
• Escalate delinquent accounts according to company policy.
• Assist in reducing Days Sales Outstanding (DSO) and minimizing bad debt exposure.

Customer support

• Serve as the primary point of contact for customer AR inquiries.
• Respond promptly and professionally to customer questions regarding invoices, payments, and account status.
• Provide copies of invoices, statements, and payment confirmations upon request.
• Assist customers with portal access, billing requirements, and payment processes.
• Build positive working relationships with customer and stakeholders.
• Ensure a high level of customer satisfaction while enforcing payment terms.

Assistance

• Provide other ad hoc assistance on request that fall within the purpose and scope of the role

Key skills and experience

• Experience in Accounts Receivable, Billing, Collection, or a similar role.
• Solid understanding of accounts receivable, general ledger, and basic accounting principles
• Knowledge of invoicing, credit notes, payment terms, and revenue recognition
• Ability to reconcile customer accounts and AR sub-ledgers
• High accuracy in invoicing, posting payments, and reconciliations
• Strong Excel skills.
• Basic understanding of accounting concepts (e.g., revenue recognition, accruals).
• High attention to detail and strong analytical mindset.
• Familiarity with HubSpot, NetSuite, or similar CRM/ERP tools.
• Excellent communication skills, with the ability to collaborate across technical and non-technical teams.
• Ability to manage multiple tasks and deadlines with minimal supervision.

So, who are we and what do we do

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We're behind the world's most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world's leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you'll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we're strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education

We take investing in our people very seriously.

As standard you will have:

• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 21 days annual leave increasing to 23 days after 5 years service + 8 days casual leave
• 14 days holiday for the year 2025
• Enhanced maternity and paternity leave
• Access to Provident Fund and Pension Fund Scheme
• Group Medical Insurance
• A vibrant social environment and multicultural and multinational culture

But that's not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset:

• Free subscription to the Calm App the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning with over 5,000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme

Like what you've heard Great, apply now!

As a candidate, we know the application and interview process can be daunting and so it's important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities

QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.