Introduction
At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
Your Role And Responsibilities
As an Accounts Receivable Collections Specialist, you will cover accounts receivable collections as well as handling of bankruptcy and litigation activities. You will maintain client relationships by supporting the A/R fulfillment process and taking ownership of A/R problem resolution. Your primary responsibilities will include:
- Collect Open Receivables: Collect open receivables, accurately handle processing/transaction requirements, and apply effective research techniques to promote client satisfaction and sales productivity.
- Maintain Client Relationships: Support the A/R fulfillment process, take ownership of A/R problem resolution, and maintain client relationships to ensure high levels of client satisfaction.
- Execute A/R Processes: Execute defined A/R processes in line with business controls and business objectives, ensuring accurate and timely processing of transactions.
- Handle Bankruptcy and Litigation: Handle bankruptcy and litigation activities, including processing and transaction requirements, to minimize financial losses and ensure compliance with regulations.
- Resolve A/R Issues: Take ownership of A/R problem resolution, using effective research techniques to resolve issues promptly and efficiently.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Exposure to Accounts Receivable: Familiarity with accounts receivable processes, including collections, fulfillment, and problem resolution.
- Transaction Processing Experience: Experience working with transaction processing requirements, including accuracy and timeliness.
- Research Techniques: Exposure to effective research techniques to resolve A/R issues and promote client satisfaction.
- Bankruptcy and Litigation Knowledge: Basic understanding of bankruptcy and litigation activities, including processing and transaction requirements.
- A/R Process Execution: Experience working within defined A/R processes, adhering to business controls and objectives.
Preferred Technical And Professional Experience
- Advanced Research Techniques: Exposure to specialized research methods and tools to enhance A/R issue resolution and client satisfaction.
- Specialized A/R Systems: Experience working with advanced accounts receivable systems, including collections and fulfillment software.
- Litigation Support Knowledge: Basic understanding of litigation support activities, including document management and transaction analysis.
