About the Role
The AR Finance Manager is responsible for leading the Accounts Receivable function across multiple sales channels including Retail, e-Commerce, and B2B. This role oversees the end-to-end order-to-cash process, ensuring accurate sales reconciliation, collections, dispute resolution, month-end closing, audit compliance, and stakeholder management. The ideal candidate is a hands-on leader with strong analytical skills and experience in high-volume retail environments.
The role will lead the Accounts Receivable teams while working closely with Retail Operations, Marketing, IT, and Finance teams to support the business.
Key Responsibilities
- Lead, coach and manage the Accounts Receivable team across Retail, e-Commerce, and B2B channels.
- Oversee end-to-end sales-to-cash processes, including sales reconciliation, collections, payment matching, and dispute resolution.
- Ensure timely and accurate reconciliation between POS, online platforms, payment gateways, banks, and ERP systems.
- Monitor AR aging, collections performance, and cash flow while minimizing overdue balances and bad debts.
- Manage month-end, quarter-end, and year-end closing activities related to revenue and receivables.
- Prepare AR analysis, reconciliations, and management reports.
- Lead internal and external audit activities while ensuring compliance, robust internal controls, and timely, accurate financial reporting.
- Partner with Operations, e-Commerce, IT, and Finance stakeholders to resolve issues and improve processes controls, and SOPs to enhance efficiency and reduce risk.
- Drive continuous improvement by leveraging technology, automation, and innovative solutions to enhance efficiency, strengthen controls, and simplify processes.
- Foster a resilient and high-performing team while driving innovation, process optimization, and technology adoption to support business growth and operational excellence.
Qualifications
- Degree in Accounting, Finance, or related discipline; professional qualification is an advantage.
- Minimum 5 years of finance/AR experience with at least 3 years in a managerial role.
- Strong experience in Retail, FMCG, Supermarket, e-Commerce, or high-volume transaction environments.
- Solid knowledge of Accounts Receivable, Order-to-Cash (O2C), revenue reconciliation, collections, and financial closing.
- Experience managing audits, internal controls, and stakeholder relationships.
- Experience with SST and e-Invoicing requirements.
- Experience in process improvement, automation, or reporting tools such as Power BI.
- Proficient in ERP systems and advanced Excel skills.
- Strong analytical, problem-solving, communication, and people management skills.
- Hands-on, detail-oriented, and able to thrive in a fast-paced environment.
- Highly organized with strong attention to detail and the ability to manage multiple priorities.
- Proactive, independent, and results-oriented with a strong sense of ownership.
