Revenue & Accounts Receivable Manager
Access Healthcare is seeking an experienced Revenue & Accounts Receivable (AR) Manager to lead end-to-end AR operations, improve collections performance, and ensure accurate, timely billing, cash application, and reporting. This role will partner with Client Services, Operations, and Finance to strengthen revenue-cycle controls, support month-end close, and drive healthy cash flow through process discipline and measurable KPIs.
- Lead and develop the Revenue/AR team, including daily work allocation, coaching, and performance management.
- Ensure accurate and timely invoicing/billing and completeness of supporting documentation, aligned to contract terms and SLAs.
- Own collections strategy and execution, including follow-ups on overdue accounts and escalation management to meet DSO and aging targets.
- Establish and maintain credit, collection, and dispute-resolution policies; ensure consistent application across clients/accounts.
- Review aging, unapplied cash, and write-off/adjustment trends; recommend actions to minimize bad debt and leakage.
- Oversee cash application and reconciliation (bank deposits/lockbox), and reconcile the AR subledger to the general ledger; resolve variances promptly.
- Partner with internal teams and clients to resolve billing/payment disputes and root causes; track outcomes and turnaround times.
- Prepare AR and revenue-cycle dashboards (aging, DSO, cash collections, dispute backlog) and present insights to leadership.
- Collaborate with Client Services and Operations to validate inputs, prevent billing errors, and improve first-pass accuracy.
- Support month-end close activities, including accruals, revenue/AR reconciliations, and audit support; maintain strong internal controls.
- Drive standardization, process improvements, and automation to improve productivity, accuracy, and cycle times.
Qualifications and Skills
- Bachelor's degree in Accounting, Finance, or a related field (Master's preferred).
- 8–10 years of experience in revenue/AR operations, billing, cash application, and collections, including team leadership.
- Strong knowledge of accounting principles and AR processes; experience with ERP systems (Oracle Fusion preferred) and reporting/BI tools.
- Strong analytical and problem-solving skills with the ability to own KPIs (e.g., DSO, aging, collections) and drive corrective actions.
- Excellent written and verbal communication skills, including client/stakeholder management and escalation handling.
- Advanced proficiency in MS Excel (pivot tables, lookups, data validation) and experience building operational dashboards.
