Claim Tracking: Monitor aging reports and work queues to identify unpaid invoices or claims past 30, 60, or 90 days.
Payer Communication: Contact insurance companies or clients via phone, email, and online portals to verify claim status and reasons for payment delays.
Appeals Processing: Prepare and submit technical appeals for denied or underpaid claims based on specific payer guidelines.
Patient Collections: When insurance does not cover the full balance, reach out to patients to explain their responsibility and establish payment plans.
Detailed Documentation: Maintain accurate records of all interactions, including contact names, dates, and account notes for future audits
