Key Skills: Collections, Accounts Receivable, O2C, Credit Control, Delinquency Management, Query Resolution, Cash Application
Roles & Responsibilities:
- Manage collections and follow-ups for overdue accounts to ensure timely payments and reduced delinquency
- Handle end-to-end Accounts Receivable activities within the Order-to-Cash (O2C) process
- Resolve customer queries related to invoices, payments, and account balances
- Support credit control activities and monitor customer payment behavior
- Maintain accurate records of collection activities, follow-ups, and resolutions
- Coordinate with internal stakeholders to resolve disputes and improve collection efficiency
- Monitor outstanding receivables and escalate high-risk accounts when necessary
- Ensure adherence to company policies, compliance standards, and collection procedures
- Apply knowledge of London Market processes including Bureau, Non-Bureau, and Open Market operations
Experience Required:
- 3.5-5.5 years of experience in Accounts Receivable, Collections, or O2C processes
- Strong hands-on experience in collections, delinquency management, and customer follow-ups
- Exposure to credit control concepts and dispute/query resolution
- Good understanding of the Order-to-Cash lifecycle and cash application processes
- Experience working with London Market processes (Bureau, Non-Bureau, and Open Market) preferred
- Strong analytical, communication, and stakeholder management skills
- Ability to manage multiple accounts and meet collection targets within timelines
Education:Any Post Graduation, Graduation, Integrated PG, Any Graduation
