Accounts Receivable Caller

Company Description IKS Health helps healthcare work better for patients, clinicians, and organizations by combining technology, AI, and deep healthcare expertise. The company's platform connects data, systems, and workflows to streamline clinical, financial, administrative, and operational tasks with intelligent automation and human judgment. IKS Health supports 150,000 clinicians and more than 900 healthcare organizations across the United States, including specialty groups, community hospitals, and major health systems. Its services span clinical documentation, coding, revenue cycle management, patient access, care management, and operational support, helping clients reduce friction and strengthen financial performance. The organization is driven by a vision of successful healthcare for all, focused on healthier communities, satisfied clinicians, and thriving healthcare organizations.

Role Description The Accounts Receivable Caller role is a full-time, on-site position based in Vishakhapatnam. This role is responsible for contacting insurance companies and other payers to follow up on outstanding claims and accounts receivable, ensuring timely and accurate reimbursement. Day-to-day responsibilities include reviewing claim status, documenting outcomes in internal systems, resolving denials and underpayments, and escalating complex issues as needed. The role involves working closely with team members and supervisors to meet collection targets, maintain quality and compliance standards, and support overall revenue cycle performance. The Accounts Receivable Caller is expected to manage high-volume outbound calls, maintain professional communication, and deliver consistent results in a structured, performance-driven environment.

Qualifications

• Strong accounts receivable and healthcare revenue cycle skills, including follow-up on claims, basic understanding of insurance reimbursement, and familiarity with denials and appeals.
• Proficiency in using computer systems and tools, such as practice management or billing software, spreadsheets, and call documentation systems.
• Effective communication and interpersonal skills, with the ability to engage professionally with payers, clearly explain issues, and document interactions accurately.
• Attention to detail, organizational skills, and the ability to manage multiple accounts, prioritize workloads, and meet daily productivity and quality targets.
• Comfort working in a structured, target-driven environment, with adaptability to process changes and willingness to learn and follow standard operating procedures.
• Prior experience in medical billing, collections, or accounts receivable in a healthcare setting is preferred but not mandatory.
• Minimum educational qualification of a high school diploma or equivalent; a degree in commerce, finance, or a related field is an advantage.
• Ability to work on-site in Vishakhapatnam and maintain a consistent, reliable work schedule.