Job Title: Accounts Receivable Specialist (AR) - Only Diversity
Department: Accounts Receivable (collections)
Experience Required: 2 to 5 Years
Location: Hyderabad
Shift: 6 PM 3 AM IST (US Shift)
Job Summary:
We are looking for a detail-oriented and proactive Accounts Receivable (AR) Caller to join our finance team. The ideal candidate will be responsible for following up withcustomers/clients on outstanding invoices, ensuring timely collection and resolving payment-related issues while maintaining excellent client relationships.
Key Responsibilities:
- Perform daily follow-ups with US customers (via calls and emails) for outstanding payments.
- Review and analyze accounts receivable reports and prioritize collection activities.
- Record all collection activities, follow-up's and commitments in the system (CRM/ERP).
- Coordinate with the cash application team to ensure accurate allocation of payments.
- Identify and escalate disputes or short payments to the concerned internal teams for resolution.
- Work closely with Sales, Billing and Customer Service teams to resolve customer queries.
- Provide daily/weekly AR status updates and collection reports to management.
- Ensure compliance with company credit policies and maintain accurate records of collection efforts.
- Handle on-account and unapplied receipts by coordinating with customers and internal teams.
- Meet defined collection targets, DSO goals and ageing reduction KPIs.
Required Skills & Qualifications:
- Bachelor's Degree
- 25 years of experience in AR calling US Clients.
- Strong understanding of end-to-end AR process (billing, collections, cash application, dispute management).
- Excellent communication and negotiation skills (both verbal and written).
- Proficiency in MS Excel.
- Ability to work in US/Global shifts and manage multiple accounts efficiently.
- Attention to detail with strong analytical and problem-solving skills.
