Accounts Receivable Administrator

Job Overview

We are seeking a detail-oriented and proactive Accounts Receivable Administrator to join our finance team. The primary responsibility of this role is to manage the AR process, including handling client queries, managing the AR mailbox, and ensuring timely cash application and portal invoicing. This role will also support tasks assigned by stakeholders and process credit memos, contributing to smooth AR operations and providing high-quality service to internal and external clients.

About Us

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage. For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences.

ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact.

Responsibilities

• Generic Mailbox Management:
• Monitor the AR team mailbox, ensuring timely responses to client and stakeholder queries. Notation of client accounts based on the information received.
• Prioritize and assign emails for resolution based on urgency and importance.
• Client Query Resolution:
• Address and resolve client queries related to invoicing, payments, and account reconciliations in a timely manner.
• Liaise with clients and internal departments to clarify or resolve any AR issues.
• Task Management:
• Complete tasks assigned by various stakeholders within agreed deadlines, keeping them updated on progress.
• Collaborate with cross-functional teams to fulfill requests and streamline the AR process.
• Cash Application:
• Apply multicurrency cash receipts accurately and efficiently, ensuring all payments are recorded and reconciled.
• Research and resolve any discrepancies or unidentified cash receipts promptly.
• Credit Memo Processing:
• Process credit memos as required, ensuring compliance with company policies and accounting standards.
• Work closely with relevant departments to verify and validate credits before posting.
• Portal Invoicing:
• Submit invoices via client portals as required, following up on any submission issues to ensure timely receipt by clients.
• Maintain records of portal submissions and resolve any client disputes related to invoicing.
• Vendor forms:
• Complete and maintain vendor forms for AR-related processes.
• Coordinate with clients or vendors for missing or updated information.
• Liaising with Third-Party Collection Teams:
• Act as the primary point of contact with third-party collection agencies when necessary.
• Provide support and documentation to facilitate collection efforts.
• Backup Support for AR Collections:
• Step in as a backup for AR collections in the absence of the assigned team member.
• Assist with overdue account follow-ups and reporting
  

Qualifications

• Proven experience in Accounts Receivable or related finance role.
• Proficiency in Microsoft Office Suite, especially Excel.
• Familiarity with accounting/ERP software; experience with Oracle NetSuite is a plus.
• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and prioritize tasks in a fast-paced environment.
  
  

Preferred

• Bachelor's degree in Accounting, Finance, or a related field.
• Previous experience in cash application, generic mailbox management and client portal invoicing.
• Basic understanding of credit memo processing and AR best practices.
  
  

EEO Statement

ICIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at ICIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to request an accommodation due to a disability, please contact us at [Confidential Information].

Compensation And Benefits

Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits