Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
Key Responsibilities
AP Helpdesk Operations
- Primary point of contact for vendor and internal AP-related queries via ticketing tools, email, or phone
- Handle escalated and complex AP issues such as invoice discrepancies, payment delays, duplicate payments, and account reconciliations
- Ensure accurate and timely resolution of queries within defined SLAs
Query Resolution & Analysis
- Analyze root causes of recurring issues and recommend corrective actions
- Track, monitor, and report helpdesk metrics including turnaround time, backlog, and resolution rates
- Maintain detailed documentation of issues and resolutions
Stakeholder & Vendor Management
- Communicate effectively with vendors, procurement, finance, and business teams
- Provide clear explanations of AP processes, payment cycles, and policy requirements
- Build strong relationships to improve vendor satisfaction and reduce query volumes
Process Improvement & Compliance
- Identify process gaps and support continuous improvement initiatives
- Ensure compliance with internal controls, and company policies
- Update and maintain SOPs and knowledge base documents
Team Support & Leadership
- Guide and mentor junior analysts and new team members
- Support training initiatives and knowledge transfer sessions
Key Performance Indicators (KPIs)
- SLA adherence and first-contact resolution rate
- Accuracy and quality of query resolution
- Reduction in repeat and aged queries
- Vendor and internal customer satisfaction scores
Qualifications
- Bachelor's degree in commerce, Finance, Accounting, or a related field
Experience
- 4–6 years of experience in Accounts Payable, with at least 1–2 years in an AP Helpdesk or support role
- Experience working in an ERP environment (SAP, Oracle, Workday, or similar)
Technical Skills
- Strong understanding of AP processes: invoice processing, payments, vendor master, and reconciliations
- Proficiency in MS Excel and reporting tools
- Experience with ticketing/helpdesk tools
Additional Information
Soft Skills
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Customer-focused mindset with attention to detail
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
What Makes AECOM a Great Place To Work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
