Job Summary
PFI Innovation Centre India is an exciting new innovation center. We're building a future that helps people live better lives longer— and we're looking for bold thinkers and team players to help us do it.
Here, you'll tackle complex challenges, collaborate with brilliant minds across the globe, and grow your career while helping millions achieve financial security.
a Purpose Driven Company – 150 Years
While the PFI Innovation Centre India brand is new to India, you'll be a part of the Prudential Financial, Inc. family. Founded in 1875 in Newark, New Jersey, we serve 50 million customers across more than 50 countries. With $1.334 trillion in assets, we're a global leader in institutional asset management. The 2nd largest life insurer in the US and the 9th largest institutional global asset manager.
At PFI Innovation Centre India, you'll find a high-performance culture that's flexible, collaborative, and grounded in respect. We engage with candor, take calibrated risks, and hold ourselves accountable — always focused on delivering for our customers. It's the standard we choose every day as we grow, perform, and win as one team.
We offer valuable leadership, mentoring and learning opportunities, paired with the flexibility and support to help you thrive.
Whether you're just starting out or ready to take your next step, we'll help you grow with purpose and do the best work of your career.
The AP Operations Manager is responsible for day‑to‑day management of Accounts Payable delivery from PFI India, supporting U.S. and global stakeholders. This role oversees invoice processing, exception management, payment execution, reconciliations, and vendor inquiry support.
Reporting to the Director, Procure to Pay (P2P), the AP Operations Manager ensures consistent service delivery, strong controls, audit readiness, and continuous improvement across AP processes while leading teams and partnering closely with Finance, Tax, Procurement, and Technology.
Key Responsibilities
Accounts Payable Operations Delivery
- Manage end‑to‑end accounts payable operations, including invoice intake, validation, exception resolution, payment processing, and reconciliations.
- Oversee supplier setup support and vendor inquiry resolution in partnership with Procurement and Finance.
- Ensure accurate, timely, and compliant processing of invoices and payments.
Service Delivery & Performance Management
- Own day‑to‑day service delivery for AP operations, ensuring performance against defined SLAs, KPIs, and quality standards.
- Monitor volumes, cycle times, backlog, and accuracy to ensure stable and predictable operations.
- Identify trends, root causes, and corrective actions for service issues and escalations.
Controls, Compliance & Audit
- Ensure adherence to internal controls, payment terms, tax requirements, and regulatory standards.
- Support audits, control testing, and remediation activities by providing documentation, data, and issue resolution.
- Maintain strong governance across AP processes to mitigate operational and compliance risk.
Process Improvement & Automation
- Identify opportunities to standardize, streamline, and automate AP processes.
- Partner with the Director and Technology teams on system enhancements, defect resolution, and automation initiatives.
- Improve reporting, data accuracy, and visibility for AP operational performance.
Stakeholder Partnership
- Partner closely with U.S.‑based Finance, Tax, Procurement, and Technology teams to ensure smooth handoffs and issue resolution.
- Communicate effectively across time zones to manage expectations and deliver consistent service.
People Leadership
- Lead and develop AP team members and team leads in PFI India.
- Manage performance, coaching, training, and knowledge transfer to support a scalable delivery model.
- Foster a culture of accountability, quality, and continuous improvement.
Qualifications & Experience
- Bachelor's degree in Commerce, Accounting, Finance, or a related field.
- 5+ years of experience in accounts payable or finance operations.
- 3–5 years of people leadership experience, including leading teams in an offshore or shared services environment.
- Strong understanding of AP processes, controls, and enterprise financial systems.
- Experience supporting U.S.‑based stakeholders and operating across time zones.
- Strong analytical, problem‑solving, and communication skills.
