Job Description
Description
JOB DESCRIPTION
This role also involves maintaining and optimizing customer hierarchies in enterprise systems (GSI and OSC) across global regions, ensuring data accuracy, consistency, and compliance with business rules. The ideal candidate combines strong technical skills in AI and data automation with a deep understanding of customer data management processes.
Key Responsibilities:
Customer Hierarchy Management
Manage customer hierarchy creation and updates in GSI and OSC systems for global markets.
Maintain customer records in Corporate Workbench, ensuring accurate parent/child hierarchy relationships.
Research customer relationships through company websites and other verified sources to create, update, or remove hierarchy links as per governance rules.
Validate and update customer addresses, DUNS numbers, and country/city/ZIP information for correct placement under the right hierarchy.
Perform duplicate reviews, approve the correct record (winner), and place it appropriately via SDD merges.
Operational Support & Coordination
Provide first-line support for hierarchy-related requests through CRA, email, or service requests (SR).
Execute ad-hoc updates and support hierarchy data changes on demand.
Run data quality and hierarchy reports to identify discrepancies or improvement areas.
Collaborate with Sales, Support Services, and Data Governance teams on data change requests and issues.
Support User Acceptance Testing (UAT) and tool enhancement initiatives related to customer data systems.
Project & Reporting
Coordinate ongoing projects and ensure timely updates and deliverables.
Prepare daily or weekly activity and project reports as required.
Participate in meetings and conference calls with cross-functional and global teams.
Manage multiple tasks effectively and prioritize work to meet deadlines.
AI Exposure
Understand the AI logics and exposure to AI applications and tools
Responsibilities
RESPONSIBILITIES
Customer Hierarchy Management
Manage customer hierarchy creation and updates in GSI and OSC systems for global markets.
Maintain customer records in Corporate Workbench, ensuring accurate parent/child hierarchy relationships.
Research customer relationships through company websites and other verified sources to create, update, or remove hierarchy links as per governance rules.
Validate and update customer addresses, DUNS numbers, and country/city/ZIP information for correct placement under the right hierarchy.
Perform duplicate reviews, approve the correct record (winner), and place it appropriately via SDD merges.
Operational Support & Coordination
Provide first-line support for hierarchy-related requests through CRA, email, or service requests (SR).
Execute ad-hoc updates and support hierarchy data changes on demand.
Run data quality and hierarchy reports to identify discrepancies or improvement areas.
Collaborate with Sales, Support Services, and Data Governance teams on data change requests and issues.
Support User Acceptance Testing (UAT) and tool enhancement initiatives related to customer data systems.
Project & Reporting
Coordinate ongoing projects and ensure timely updates and deliverables.
Prepare daily or weekly activity and project reports as required.
Participate in meetings and conference calls with cross-functional and global teams.
Manage multiple tasks effectively and prioritize work to meet deadlines.
Qualifications
Career Level - IC0
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
