Accounting Support A1-Fin

Provides administrative support to Customer Updates & Maintenance team part of CDO (Customer Data Operations) to work on customer data creation/modification received from across the globe from direct customers, VADs, partners, contract specialists, sales reps and via different online channels. Additionally, research and respond to internal & external queries, working closely with local subsidiaries finance staff like order management, accounts receivables, collections, project accounting, OPS, Enrollments sales reps, VADs, Partners, etc. Also work on assigned special projects as required.

This requirement is for a analyst role. The candidate should be well versed in written and verbal English.

• Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals
• Identify queries on non-compliant requests work with the right stake holders to resolve them by providing details on possible resolution
• Collaborate with Upstream and Downstream teams like Sales, IB, OPS, Collection, AR for resolution of customer related queries
• Adherence to compliance guidelines including SOX, internal & external compliance audits
• Constantly strives to enhance technical and process knowledge participate in assessment programs
• Meet the defined KPIs Input Quality, Output Quality, Efficiency & Turn Around Time
• Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)
• Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills.

Career Level - IC0