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Job Description

Job description

1.Perform day-to-day Accounts Receivable activities in line with SOP/Job Aid with accuracy (Invoice processing, Collections, Disputes, Cash Applications, Customer Queries, exception resolution, Customer statement reconciliation reporting and Client Handling).

Need make voice calls to end Customers, negotiate to collect dues

Need to have SOA in tact and share on demand

2.Adherence to SLA, quality and process compliance.

3.Act as SME for the OTC process, track and analyze various reports for the assigned activities and ensure regular reporting

4.Process transactions accurately, in accordance with SOP,policy and accepted accounting practices

5.Identify the process improvement opportunities and support their implementation

6.Able to follow the given instructions carefully, with eye for details, ability to identify discrepancies and seek guidance from Lead and Manager.

7.Ability to pay close attention to detail and high degree of customer orientation

8.Highly results driven and self-motivated team player with compassion and perseverance.

9.Able to prepare training aids for the OTC processes

10.Flexible to shifts (APAC 4:30am IST to 2:30pm IST / NORTHAM 6:30pm IST to 3:30am IST)

11.Able to work independently and proactive

Hiring Criteria:

1.University graduate with minimum of 15 years of education with Bachelors/Masters Degree in commerce / finance

2. 2 to 4 years working experience in OTC Collections and Cash Applications with a minimum 3 years in BPO industry serving to 3rd Party

SAP FICO / JDE Accounts Receivable experience

Knowledge on GetPaid tool

Ability to read, write and communicate in English

Experience with high volume of Collections - $1 to $5 Mn per month

  • Manadatory yo have experience in making calls to end Customers for collections

High attention to detail and quality

Expertise in MS office & Internet

Ability to communicate well and engage with out Customer, Key Account Managers and end Customers

Teamworking, Adaptability, Time management

Good analytical and Problem-solving skills

Desirable

User Knowledge of ERP/ Key Financial Applications SAP / Oracle / JDE

User knowledge of scanning application / Document data capture / Bank statements

User Knowledge of Logistics Industry

Experience in high volume invoice generation, Cash application Tools, Voice processes for collections

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Job ID: 145337469