Account Manger - Corporate Sales

About Think Exam:

Think Exam, by Ginger Webs Pvt. Ltd., is one of India leading AI-powered assessment platforms with 18+

years of domain expertise, 3,500+ clients across 180+ countries, and 500M+ assessments delivered. We

serve corporates, educational institutions, and government bodies with secure, scalable examination and

talent assessment solutions — spanning pre-hire assessments, psychometrics, remote proctoring, skill

testing, and certification management.

Certified ISO 27001, ISO 9001, CMMI Level 3, AICPA SOC II, and GDPR compliant. Trusted by organisations

including Sun Pharmaceutical, DMRC, ICAI, Telecom Sector Skill Council, and 3,500+ others globally.

Role Overview:

The Account Manager owns Think Exam entire existing corporate client base of 42+ accounts. Your primary

mandate is zero churn on Tier 1 accounts and consistent revenue growth through upselling and cross-selling.

You are the face of Think Exam for every existing corporate relationship.

This is a Farmer role under the SIP 2025-26 policy. Your success is measured by retention rate, upsell

revenue, and renewal value. You report to the GM — Strategic Sales.

What You Will Do

Account Retention — Tier 1 Priority

• Own all 42+ existing corporate accounts — single point of contact for every existing client

• Conduct structured Quarterly Business Reviews (QBRs) with all Tier 1 accounts — usage review,

satisfaction check, renewal roadmap

• Identify churn-risk accounts within 30 days of joining — flag immediately to GM — Strategic Sales and

CRO

• Ensure 0% churn on Tier 1 accounts throughout the year — this is your highest priority KPI

Revenue Growth — Upsell & Cross-Sell

• Map every existing client current product usage and identify upsell opportunities within 60 days

• Present upsell proposals: e.g., IBT clients to RPT; RPT clients to Psychometrics or PAAS; OMR clients

to Think exam cloud platform

• Manage annual renewal conversations — begin renewal discussions 60 days before contract expiry

• Coordinate with Jr. BDE on Tier 3 re-activation; take over accounts once they reach Tier 2 revenue

What We Are Looking For

• 3–5 years in B2B account management, client success, or key account management in SaaS,

HRTech, EdTech, or Assessment platforms

• Good understanding of corporate hiring processes — knows how companies hire and where

assessments fit within a recruitment or L&D cycle

• Working knowledge of psychometric assessments — personality profiling, behavioural assessments, or

aptitude testing; must be comfortable explaining a psychometric report to a client HR team without

requiring product support

• Prior experience working with assessment or HRTech platforms in a client-facing role — e.g., Mercer

Mettl, MeritTrac, iMocha, or similar; familiarity with Think Exams product category is a strong plus

• Ability to conduct product training and platform walkthroughs for client HR teams independently — a

key factor in reducing churn from low platform adoption

• Strong relationship builder — clients trust you, escalate to you, and choose to renew because of the

value you create, not just the product

• Comfortable supporting renewal conversations and presenting upsell proposals with guidance from the

GM — Strategic Sales

• Able to participate in and prepare structured Quarterly Business Reviews (QBRs) for Tier 1 clients

• CRM disciplined — every client interaction logged, renewal dates tracked well in advance, no surprises

at contract end.

Location: Noida (Sec.58)