Account Manager

We're Hiring || Account Manager– US Healthcare Process

• Location: Navi Mumbai
• Process: US Healthcare – Revenue Cycle Management
• Working Days: 5 Days
• Week Off: Saturday & Sunday – Fixed

Teleperformance is looking for an experienced and dynamic Account Manager to lead US Healthcare – Revenue Cycle Management (RCM) process at our Navi Mumbai location.

Key Responsibilities:

• Lead and manage operations for the US Healthcare RCM process

• Drive A/R Collections and improve overall collection performance

• Monitor operational KPIs, productivity, quality and SLA adherence

• Identify process gaps and implement effective improvement strategies

• Lead, mentor and develop high-performing teams

• Build and maintain strong client and stakeholder relationships

• Leverage data and analytics to drive business decisions and operational excellence

What We're Looking For:

• Strong experience in US Healthcare / Revenue Cycle Management (RCM)
• Proven expertise in Accounts Receivable (A/R) Collections
• Strong operational and people management skills
• Excellent analytical and problem-solving abilities
• Strong client management and communication skills
• Experience in driving process improvement and achieving business targets