Account Manager

Account Manager / Senior Account Manager

Key Responsibilities:

• Own day-to-day and end-to-end management of assigned client accounts, from brief to execution and delivery.
• Build and maintain strong relationships with clients and understand their business and communication needs.
• Lead and mentor a team, ensuring smooth delegation, collaboration and timely delivery.
• Work closely with creative, strategy, media, production and other internal teams to deliver quality work.
• Manage multiple projects and campaigns simultaneously while keeping timelines, deliverables and expectations in check.
• Participate in client meetings, presentations, reviews and project discussions.
• Identify opportunities to grow existing accounts and contribute to new business conversations where relevant.
• Proactively resolve challenges and ensure issues are addressed before they become client escalations.
• Work across multiple categories and adapt quickly to different brands, audiences and business requirements.

What We're Looking For:

• 4–7 years of experience in client servicing/account management, preferably within an agency environment.
• Strong experience in end-to-end account management and client servicing.
• Prior experience managing and mentoring a team.
• Comfortable handling multiple accounts, campaigns and stakeholders simultaneously.
• Experience working across different categories and brand environments.
• Strong communication, presentation and relationship-building skills.
• Someone who can take ownership, think on their feet and get things moving without needing to be chased.

Good to Have:

• Experience handling integrated/360° campaigns.
• Experience with pitching, upselling or growing existing accounts.
• Exposure to digital, social, influencer, media or other marketing functions.