Account Manager

Company Description SUPREME BOROCHEM PRIVATE LIMITED - India is a chemicals company headquartered in Kolkata, West Bengal. The company operates from Building 3A, Ram Mohan Mullick Garden Lane, serving clients across various industrial sectors. As a growing organization in the chemical industry, it focuses on delivering reliable products and services to its customers. Team members benefit from working in a specialized environment with opportunities to build expertise in chemical products and business operations.
Role Description This is a full-time, on-site Account Manager role based in Kolkata. The Account Manager will manage and grow relationships with existing customers, respond to inquiries, and ensure timely resolution of issues related to orders, deliveries, and product information. The role includes coordinating with internal teams such as sales, logistics, and finance to support customer requirements and maintain accurate account records. The Account Manager will prepare quotations, track payments, follow up on outstanding receivables, and provide regular updates and reports on account performance. The position also involves identifying opportunities for upselling and cross-selling, supporting business development activities, and maintaining compliance with company policies and industry standards.
Qualifications

• Strong customer relationship management and account servicing skills, with the ability to build trust and maintain long-term partnerships.
• Solid communication and negotiation skills, including clear verbal and written communication in English; proficiency in local languages is an advantage.
• Good organizational and time management abilities to handle multiple accounts, prioritize tasks, and meet deadlines.
• Basic understanding of chemicals or industrial products, or willingness to learn technical product details relevant to the company's offerings.
• Proficiency in common office software (such as MS Office) and comfort working with spreadsheets, CRM tools, and reporting dashboards.
• Demonstrated problem-solving skills and attention to detail in managing orders, documentation, and customer data.
• Bachelor's degree in Business, Commerce, Science, or a related field; relevant experience in account management or sales support is preferred.
• Ability to work on-site in Kolkata, collaborate with cross-functional teams, and adhere to professional and ethical standards.
• Import Export documentation know how, completely.