Job Title: Account Manager – Social Media & Digital Marketing
Experience: 2 to 4 Years
Location: Malad West, Mumbai
Key Responsibilities
- Serve as the main contact for assigned clients
- Build and maintain strong client relationships
- Understand client goals and translate them into campaign strategies
- Coordinate with internal teams (design, content, video, ads) for execution
- Manage project timelines, briefs, and communication flow
- Lead client meetings and ensure follow-ups are completed
- Share performance reports and suggest improvements
- Identify opportunities for upselling or cross-selling
- Support client retention and satisfaction
Requirements
- 2–4 years of experience in client servicing or account management, preferably in a digital/social media agency
- Strong communication, coordination, and project management skills
- Good understanding of social media platforms and marketing KPIs
- Ability to manage multiple clients and deadlines
- Experience with project management tools like Trello, Asana, or ClickUp is a plus
