Account Manager Seller Onboarding & Account Optimization

About HiWiPay:

HiWiPay is a cross-border fintech platform that simplifies global payments and trade for Indian exporters, MSMEs, and B2B businesses.

Built around its flagship HiWiPay EXIM product, the company enables businesses to collect payments from 25+ currencies and 150+ countries with fast, transparent settlements into India, often within 24 hours.

HiWiPay combines global collection accounts, smart FX, and a compliance-first stack (including e-BRC/e-FIRA and documentation workflows) so exporters can manage payments, documents, and regulatory requirements on a single digital platform.

Backed by leading investors and banking partners, HiWiPay's mission is to make cross-border payments feel local secure, reliable, and fully aligned with Indian and global regulations so businesses can focus on growth instead of navigating the global money maze.

Job Title: Account Manager – Seller Onboarding & Account Optimization

Location: Mumbai, Prabhadevi

Experience: 1–4 Years

Work Timings: 10:00 AM - 7:00 PM

Working days are Monday to Friday, with odd Saturdays being working days and even Saturdays as holidays.

About the Role:

We are looking for a proactive and customer-focused Account Manager to manage the end-to-end seller onboarding process, account creation, and account optimization. The candidate will ensure a seamless onboarding experience, assist sellers in setting up their accounts, and help them maximize their platform performance through continuous support and guidance.

Key Responsibilities:

• Manage the complete onboarding journey for new sellers from registration to activation.
• Assist sellers with account creation, profile setup, and platform configuration.
• Verify and coordinate documentation, KYC, and compliance requirements.
• Conduct onboarding calls, product walkthroughs, and training sessions.
• Ensure seller accounts are properly configured and optimized for better visibility and performance.
• Provide guidance on catalog creation, product listing, pricing, and account best practices.
• Monitor seller account health and recommend improvements to drive growth and engagement.
• Act as the primary point of contact for seller queries and operational support.
• Coordinate with internal teams including Operations, Compliance, Product, and Support to resolve seller issues.
• Maintain accurate onboarding and account management records in CRM and internal systems.
• Track onboarding progress and ensure timely account activation.

Requirements:

• Bachelor's degree in Business, Commerce, Marketing, or a related field.
• 1–4 years of experience in Seller Onboarding, Account Management, Customer Success, Client Servicing, Marketplace Operations, or E-commerce.
• Strong communication, relationship-building, and stakeholder management skills.
• Experience in account setup, seller support, or marketplace operations is preferred.
• Proficiency in MS Excel, Google Sheets, CRM tools, and online platforms.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Experience in E-commerce, Marketplace, or SaaS industries will be an advantage.

You can share your resume on [Confidential Information] or DM me directly.

***Note: Please apply if you have relevant experience in account management handling global ecommerce platforms like ETSY, Joom, eBay, Noon etc.