Account Manager

As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward.

Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.

Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.

We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.

We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.

We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.

about team

As an Account Manager, you hold a pivotal leadership position, steering our clients through their talent acquisition journey with strategic insight and unwavering excellence. Your role is central in aligning our global team, fostering a culture of innovation, and driving impactful talent delivery strategies. Together, we transcend boundaries, shaping industries and making a positive societal impact. Join us in leading the way to success.

Job Purpose

As an Account Manager at Randstad Enterprise, you are the operational leader for a key client's recruitment solution. You are responsible for managing the onsite delivery team and ensuring the successful execution of the talent acquisition strategy. Your role is central to day-to-day operations, team performance, and maintaining a strong, positive relationship with the client.

You will manage the program in a matrix-based environment, monitoring team productivity to ensure all service level agreements (SLAs) and client expectations are met or exceeded. Your primary focus is on operational excellence, seamless delivery, and acting as the main point of contact for the client and your delivery team.

1. Proven RPO Expertise & Background

• Direct RPO Experience: Must possess extensive, hands-on experience running dedicated Recruitment Process Outsourcing (RPO) engagements.
• Extended TA Arm Model: Proven experience embedding within a single, dedicated client organization and acting entirely as their extended talent acquisition team.

2. Strategic Leadership & Brand Positioning

• Ability to shift from transactional recruiting to long-term talent strategy.
• Capability to strategically consult with the client to ensure the correct market positioning for the employer brand.
• Proven track record of leading, mentoring, and coaching high-performing teams of recruiters and sourcers to achieve peak productivity.

3. Data-Driven Decision Making & Metric Governance

• Absolute comfort working within strict Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Expert understanding of funnel metrics, including fill ratios, submit ratios, and offer-to-joining ratios.
• Ability to look beyond raw numbers to provide deep market intelligence, predictive insights, and consultative solutions to the client.

4. Operational Maturity & P&L Ownership

• Direct accountability for managing P&L, resource forecasting, and budget optimization for the account.
• Exceptional organizational agility with a proven ability to manage stakeholders in highly complex corporate ecosystems.
• Resilience and capability to maintain performance and composure during intense, top-tier external evaluations