Account Manager - Loyalty Program Management

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Early Applicant

Job Description

Key Responsibilities

Manage client accounts and act as the primary point of contact for all program-related communication
Plan and execute loyalty programs based on client objectives
Run marketing campaigns end-to-end, including setup, execution, monitoring, and reporting
Support clients during campaign implementation and ensure timely resolution of any issues.
Analyze customer data using methods like RFM analysis, cohorting, and growth forecasting
Create reports and dashboards to track performance and suggest improvements.
Work closely with internal teams (tech, operations, analytics) to ensure seamless execution.
Build and maintain strong client relationships through regular communication

Requirements

Required Skills & Qualifications

Experience in loyalty program management
Strong Excel skills, including data analysis and use of formulas for RFM, cohorting, and forecasting
Hands-on experience in campaign development and execution, including performance tracking
Strong analytical thinking and ability to translate data into actionable insights
Good communication skills with prior customer-facing experience
Familiarity with CRM tools and ticketing systems
Ability to manage multiple accounts and prioritise effectively